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please join the dots MNHQ

4 replies

pigeonpoo · 20/03/2016 21:45

You're extra fast in responding to the obviously offensive or troll hunting on threads

But every time Iv reported a post which in itself is fine, but if you looked at context and discrepancies - rings alarm bells and the poster seems to have an agenda that makes it very suspicious. I'm ignored

There's also a poster who's requested her thread title be changed an hour or more ago as she realised its offensive and it's been left and my request and presumably plenty of others requests as lots are upset by it - have gone unresponded too

Can your screening process be updated?

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MNHQ

DawnMumsnet · 21/03/2016 00:03

Hi pigeonpoo,

We're really sorry about the delay here. We have actually been having problems with our reports system tonight and have had to get our Tech team on the case as many reports simply haven't arrived in our in-box. We're working through the backlog now.

We have now edited the title of the thread in question and apologised to the OP for any distress caused by the delay.

In general, we tend to respond more quickly if we receive multiple reports about a specific post or thread - outright trolls are usually easy to spot and easy to zap. But we reply to every single report we receive as quickly as we can.

MNHQ

DawnMumsnet · 21/03/2016 00:20

Thanks ExtraHot - we assume you're referring to our old Facebook/church group friend? Cheers, we've zapped and banned that one now.

Have popped in to the Sex topic too and excluded any of them with particularly racy thread titles from the Trending block. Will be having a word with the Tech team in the morning to see if they can ensure none of the Sex ones show up in Trending.

Thanks Flowers

MNHQ

DawnMumsnet · 21/03/2016 20:01

Hi DarrenHardysDrongo,

We've just had a look and can see we responded to 3 reports from you on the 20th and 2 on the 19th. Were there other more recent posts that you've reported? If so, then it looks like we have more of a black hole than a backlog. Sad

Our Tech team are looking into things for us - we'll see what they can find.

And Bumbley, we can't really go into details here about how things work at HQ, but we'll be getting in touch off the boards.

MNHQ

DawnMumsnet · 24/03/2016 08:45

Okay, to answer a few questions -

Bumbley, yes, we have now replied to your mail - so sorry for the delay. Do you want to check your in-box and let us know if you still can't see it?

pigeon - a mail's being sent now, do let us know if it's not come through.

Sparklingbrook - unfortunately, the reports system still seems to be worryingly temperamental. Sad

We are doing our utmost to get things back to normal, but in the meantime, please bear with us if you don't get an immediate response.

(Yes, we can hear the hollow laughter at the word immediate. We really are doing our best, in very trying circumstances).

usual - you're right, the Sex topic has never been officially excluded from Active Conversations. If people really don't want to have threads from that topic flashing up in Active and putting them off their cornflakes, they can always hide the whole topic. Obviously, if anything particularly, um, unsavoury makes it to the Trending box, we tend to nip in and exclude it so we don't get a million and nine reports flooding in.

Sorry if we've missed anyone. Oh, and coffeeisnectar, no sign of that pink and white sock yet. But we've uncovered half a dozen others, if you want to come in and have a rummage... Smile

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