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Original poster

I can't change my password - keep getting a passwords don't match message

3 replies

Suddengeekgirl · 05/11/2015 10:52

I have no idea what my password is but want to change my user name.
So I got a password reset link emailed to me.
I put in the new password, confirm it but every time I get a message saying my passwords don't match. Confused

Can anyone help?

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MNHQ

DawnMumsnet · 05/11/2015 13:06

Hi Suddengeekgirl,

Sorry you're having trouble with this. Can we just ask, are you using the app or mobile site by any chance? We've had a few people saying they've had trouble changing their password, but they can manage it fine on the desktop site. There's no earthly reason for this, of course, and it could be user error, but could you have a try again on the desktop site if possible?

Let us know how you get on. Smile

MNHQ

DawnMumsnet · 05/11/2015 14:39

Glad to hear it. Smile

Oh, and thanks PigletJohn for suggesting the password autofill thing - that could definitely be what's going on for some people.

MNHQ

BeccaMumsnet · 29/01/2016 10:12

Hi Suddengeekgirl - are you having trouble on the mobile site/app, or is this happening on the desktop site?

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