I can't change my password - keep getting a passwords don't match message

[Suddengeekgirl]

I have no idea what my password is but want to change my user name.
So I got a password reset link emailed to me.
I put in the new password, confirm it but every time I get a message saying my passwords don't match.

Can anyone help?

Hi Suddengeekgirl,

Sorry you're having trouble with this. Can we just ask, are you using the app or mobile site by any chance? We've had a few people saying they've had trouble changing their password, but they can manage it fine on the desktop site. There's no earthly reason for this, of course, and it could be user error, but could you have a try again on the desktop site if possible?

Let us know how you get on.

do you have an app than autofills passwords?

I use Norton, and it likes to overwrite with my old password unless I temporarily switch it off. It doesn't do that on all sites, but I remember it does with Nectar.

Mine does this too.

I have also had the same problem using the mobile app. It is not user error.

It's the mobile site that was being weird.

I'll try the desktop site now.

Hmm it might have worked... Off to check :)

It worked! Which I guess means the mobile site has some gremlins.

Glad to hear it.

Oh, and thanks PigletJohn for suggesting the password autofill thing - that could definitely be what's going on for some people.

Hey mumsnet!

This is still a problem you know! Tried changing my username and same problem as before! 😬

Hi Suddengeekgirl - are you having trouble on the mobile site/app, or is this happening on the desktop site?

Mobile site.

I had to switch to desktop to fix it - just like back in November!