Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk

Back to thread
Original poster

Can't reset password on app

6 replies

Mij · 15/10/2015 10:38

Can anyone help?

Forgot my password so reset on the desktop site. Now trying to get into app which doesn't offer me the chance to enter my (new or old) password, just repeatedly pops up 'Connection failed, unable to connect with Mumsnet'.

Any suggestions as to how I can get into any menu/window so I can update my password to the new one on the app?

Thanks

Go to post
MNHQ

DawnMumsnet · 15/10/2015 13:21

Hi Mij,

Sorry you've been having trouble logging in to the app.

We've had a word with our Tech team and they've asked if you can try pressing the menu button (that's the one with three horizontal lines), and then "Log in / Register" (and perhaps "Log out" if you're already logged in).

Hope that makes sense. Do let us know how you get on.

By the way, there are other helpful tips about the app in our app faqs page.

MNHQ

DawnMumsnet · 15/10/2015 17:22

Gah, how frustrating for you. We're really sorry for all the faff - we'll get someone from Tech to check out what's going wrong here.

MNHQ

DawnMumsnet · 15/10/2015 17:39

Hi again Mij,

Right, we've had a word with our Tech people and they've asked if you can possibly post a screenshot of what's going on.

It is definitely the app you're on, right, and not the mobile site? It's just that we don't have a welcome screen on the app, and also the app never tries to log you in automatically.

Just thought we'd check! Grin

MNHQ

DawnMumsnet · 16/10/2015 10:09

Thanks Mij, we'll get our Tech team to take another look. Will get back to you as soon as we've heard from them.

MNHQ

DawnMumsnet · 16/10/2015 10:45

Okay, we have an answer for you Mij!

You're still trying to connect to the old app, which was turned off 2 months ago. Blush

To get the new app, open the App Store, search for "Mumsnet" and then tap "Update" to install the new version.

Hopefully then you'll be back up and running. Smile

MNHQ

DawnMumsnet · 20/10/2015 12:06

@Mij

Ah. OK. Thanks Blush.

I have trouble updating apps as my storage is constantly bumping full so I ignore updates for ages and then troubleshoot them all together in one fun-filled evening Hmm.

Thanks

H

Hope you have plenty of Wine on hand!

Do let us know if you have any problems installing the app.

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread

Back to thread