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Original poster

Unable to use mumsnet on mobile devices

3 replies

Asleeponasunbeam · 18/03/2015 06:03

I see there are already threads on this but they sound like a slightly different problem.

I've reported this issue before and it was fixed for a while - I think you took down some specific ads. On iPhone and iPad, the site is completely unusable for me now and has been since the weekend. I'm immediately taken to the app store for candy crush and betting type gains. No vile porn sites yet, but last time this happened the app store redirects came first, then the porn sites.

I'm on a laptop now and will not be trying to access the site via my phone or iPad until I am reassured it's fixed. Please help!

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MNHQ

BeccaMumsnet · 18/03/2015 15:16

Hi there Asleeponasunbeam - are you having this problem on the mobile site or the app?

MNHQ

ColetteTech · 18/03/2015 21:46

Hi Asleep,

First of all, sorry this is happening -these redirecting ads definitely aren't allowed on Mumsnet. We work with some tech partners and although they have really tight restrictions on what's allowed, a rogue advert sometimes gets through. Angry

It would be really helpful if you could give us the name of the apps that you're being redirected to in the app store and if it states who the app is being manufactured by, that's really helpful info for us too.

We'll start trying to replicate your issue and hopefully we'll get this resolved quickly.

MNHQ

ColetteTech · 26/03/2015 14:56

@Asleeponasunbeam

and still. I was able to use it for five minutes last night and thought the problem was fixed. But redirects started again. Please let me know if this is going to be fixable.

Hi Asleep, can I just check if this problem is only happening when you're browsing MN? Does it happen on other sites too? It seems weird that there aren't loads of other people reporting the same issue Confused

Thanks

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