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MNHQ

Slow site-loading times

8 replies

RowanMumsnet · 23/05/2014 14:08

Hello

We just wanted to say - many apologies for the slow page-loading times and/or connection problems that lots of you have been experiencing over the last few days.

We've had a look at server performance at our end and there have definitely been some periods when it's been very slow to respond.

We're on it and trying to work out a fix. Wine and/or Brew and/or Cake in the meantime - please bear with us.

Thank you

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MNHQ

RowanMumsnet · 23/05/2014 15:16

@gatofeliz

Mine was slightly faster this morning but has slowed right down again since lunchtime.

Yes, it had a funny five minutes (well, 30 minutes) around midday and now it seems to be doing it again...

MNHQ

IonaMumsnet · 24/05/2014 21:00

If there is a massive spike in the birth rate in 40 weeks' time, we will take full responsibility*

Sorry again, everyone. We're still working on it. We're having problems with slow server response times, as you know (that elastic band and clothes peg we rigged up didn't cut it apparently). Please do bear with us a bit longer.

*we won't

MNHQ

RowanMumsnet · 24/05/2014 22:24

Hello - just an update/more lengthy explanation.

We do get that this is horribly annoying. Our tech team have worked like stink to isolate the various recent code changes and are ready to revert them one by one, but we just ran out of time before the weekend started, and it's a fairly big job for the skeleton weekend staff. That said we DO know it's got a bit beyond a joke now, so we're working to see if we can make these changes over the weekend - we'll be back soon to let you know how it's going.

Re the social sharing buttons (and remember that you can turn those off via Customise if you don't like 'em or they're being slow to load): we're interrogating everything that we've done recently, but the timings on the social buttons don't quite add up. The site first started really slowing down on the 19th, but the sharing buttons (which had been working without difficulty on several big-traffic topics for a long time) were rolled out side-wide a few days before that, and nothing bad happened to our servers until several days later. So it does seem unlikely - but as we said, we're not completely ruling anything out for now.

MNHQ

RowanMumsnet · 29/05/2014 10:37

We're very sorry about this. We know it's annoying (it's affecting us too) and we're doing our best to sort it out. The reason it's taking so long is that we haven't yet fully worked out why it's happening.

We'll get a proper update for you from the people in the know and post it up ASAP.

MNHQ

RowanMumsnet · 29/05/2014 16:47

Hello

Right then.

We were experiencing capacity problems because of a combination of increased traffic, new features on Local, and increased use of image uploads. This brought to the surface a previously unknown bug on the site that was causing the slowdown.

The good news is, we've now found and fixed that bug.

So hopefully we're back up to normal speed now!

MNHQ

RowanMumsnet · 29/05/2014 23:51

Thanks Cointreau Grin

OK - very sorry to hear the iPad scrolling issue is ongoing. We will flag this up tomorrow and get someone to take a look.

Just so we know - iPad, Safari, desktop/mobile site? Or app? Or some other combo?

MNHQ

RowanMumsnet · 30/05/2014 09:12

Sorry all. If you can come over here and give us as much detail as poss we'll try to take a look at this today.

MNHQ

RowanMumsnet · 30/05/2014 11:53

Hello

Just wanted to let you know that we think we've fixed the scrolling bug now thanks to whizzy tech Sham

Watch this thread for updates

Tap "Watch" to get all the latest updates

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