Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Log in via Your Profile is glitching

1 reply

ItsMeAndMyPuppyNow · 13/01/2012 11:14

I want to do a namechange, which requires logging in with my e-mail address via "Your profile". Have tried logging in with 2 different browsers, cookies on and cookies off. Whatever I do, it flips the fields back to my username (after I have typed in my e-mail address) and tells me the e-mail address/password combo is not valid.

Although I know my password just fine, I went for password reminder to see if I could get into my profile that way. The password reminder system also did not work (put in my e-mail address, which is registered, and no e-mail was sent).

Logging in with username and password from the button at the top of the page works fine, but does not allow me access to my Profile information.

Fix, please?

HelenMumsnet · 13/01/2012 11:36

Hello. Sorry to hear you're having such a frustrating time.

Most likely reason, we think, is that you're inputting the wrong email address. You need to type in the email address you registered to us with. Perhaps you've changed your email address since then but haven't updated your registration with us?

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread