Avoid B & Q like the plague.
They planned the kitchen incorrectly, gave us the wrong colour worktop, units were missing, wrong and damaged; the splash back was the wrong size, the over-sold us extra pan drawer dividers and didn't tell us... they sold us an oven we didn't ask for, and when we tried to get a refund, they charged us AGAIN...
My then 8-month pregnant wife and I made around 30 trips to the store in order to re-order missing parts, the correct parts, exchange damage parts etc. Each time we'd be in the store for at least an hour due to hardly any staff around, or the staff lacked the skill to complete the order correctly.
All the while this was happening, we had to put up with the kitchen staff - inc. the kitchen manager - saying they would telephone us re: re-ordered items. They never did. It became a running "joke". I even stood at the counter whilst the kitchen manager typed up a new order for damaged items. I stood there for 20 minutes watching him do this. He said he would call me when he had the delivery information. He didn't. I popped into the store the next day, only to find the kitchen manager hadn't put the order in.
When we took our splash back to the refunds desk, they accidentally gave us £40 too much. The next day we had to visit the store again to return more damaged goods, and their kitchen salesman accused us (whilst marching us around the store, and in a loud voice) of stealing from B & Q because our splash back had shown up on their records as a 'bad debt'. He then proceeded to call us bad debtors, and ranted for a few minutes until I asked him to shut up.
We put an official complaint into the store. The salesman was suspended and went through a disciplinary process. Again, a 'neutral' manager oversaw this process, and told us he would call when he had any information. He never called. We kept popping into the store, more guilty faces from the management. Weeks later, an answerphone message was left on my phone.
"We've dealt with the issue, so it's all taken care of, so... yeah..."
I went to the store again. As far as I was concerned, nothing had been dealt with from my point of view. No real apology, no compensation for being publicly humiliated and slandered. I went to the store only to the kitchen salesman was back in his old job.
I sent a complaint to the CEO, which was passed on to their complaints dept. The aptly named Mr. Dick handled my complaint, and asked for a list of 'out of pocket expenses'.
When I asked about petrol, time wasted etc., he told me to send in a claim, which I did.
For all of this stress, aggro, time-wasted, humiliation and slander?
£50. Fifty pounds. "As a gesture of goodwill".
So now I'm left with the trading standards/watchdog route. I have never dealt with such an unprofessional bunch of low lifes.