Just spied this on Baby Swan Facebook:
Company announcement - please read:
We have received a large amount of emails recently in regards to orders placed by customers who have not read our delivery terms prior to ordering. Please note the following before ordering and contacting us:
Orders can take an average of 30 working days to arrive. This is a guideline we have to give due to the way our logistics work and the prices we offer.
If you are not prepared to wait this length of time before contacting us in regards to the whereabouts of your order, please refrain from ordering. We have honoured every refund that has been requested due to customers not reading our terms prior to ordering.
Any/all allegations that have been made towards us not providing goods are false and mainly due to customers being impatient and not reading our delivery terms before ordering.
Our products are shipped in from overseas and do not arrive in the uk in single units, only in bulk therefore if a customer orders on one day and another orders in two weeks, it is likely that their order is on the same consignment.
If you have placed an order and do not wish to wait the requested timeframe, please contact us via email and we will honour your refund which will take 2-5 working days to be processed (up to 10 working days in some cases).
If you require support, please contact us via email as we only respond to general queries on Facebook and cannot discuss any order related queries through here.
If for any reason you have ordered and you have not received your order within 30 working days of receiving your dispatched email, then we are able to take it further and will again, refund you without question if required.
Please note that we have made this statement for you to refer to as we have been receiving an overload of emails asking the same questions due to a handful of people who have ordered and not received their orders within 1/2 weeks of ordering and then decide to make allegations against us.
We are a small company and are trying to respond back to your emails as quickly as we can therefore please be patient to hear back from us (generally within 24-48hrs).
Please note we are closed on Saturdays and Sundays therefore if you contact us after 6pm Friday, your email will not be picked up until 10am Monday morning.