Shall we start a list of companies that give great customer service?

[earlgrey]

I would elect Brabantia. I dropped the lid of my bin whilst washing it, and they send me a new one. Now (again since washing it) the open/touch mechanism isn't working. And they're going to send me another.

It must be fab working for a company like that - lots of happy customers!

I think Copella Juices are also 'on the ball'. I had a bottle that had started to ferment, so rang them. Next day an apology letter and a £5 voucher for some more.

Amazon - a couple of orders haven't turned up and they have sent out a second order no questions.

Also the gadget shop was very good when a dance mat broke.

I would add
Baby Kind - keep you fully informed if there is a delay and if there isn't the items get to you really fast.
Express Yourself Mums - excellent advice, service and speedy delivery

Lakeland

Ocado

John Lewis

Lakeland Ltd
Figleaves

both fantastic customer service

John Lewis are great

Sainsburys online

UKDJ (yes OK I know, but Dh relies on them for stock and they're good)

Amazon DVD club- had isshoooos with Amazon for books, but DVD club id fab

john lewis - loads of replacements without question and the price promise

pizza express - child vomits copiously on floor -'no problem madam' i love that attitude!

Lakeland

Bravissimo. I love them and my sister calls going to their shop a 'pilgrimage'. Was in there on Saturday and having weird pregnant hormonal crying moment and assistant whisked me off for a proper fitting and spent ages on helping me and made me feel like a normal human being and sent me off super-happy and with a bra size that makes me feel glamorous rather than frumpy and is making my backache bearable. Going on and on and on I know but really, anyone D-cup or over, get down there immediately say I.

John Lewis posted me stuff free of charge when I was recuperating from major surgery

Lakeland did not require faulty goods to be returned, just sent replacement

Bugaboo - fixed my chassis for free when it broke. Have sent me a free tyre and inner tube when I got a puncture. Always answer phone straight away and are super helpful.

John Lewis also - just fab. Always very helpful and keen to resolve any problems.

Gaggia, fixed my coffee machine without even questioning how old it was, and paid for the courier to pick it up from my house the day after I called them.

Hiscox - pay out promptly and comprehensively on insurance claims, esp. for high value stuff

Hinkley and Rugby Building Society. Recently remortgaged and they were unbelievably excellent

And lakeland of course - they let me keep faulty stuff too.

Amazon, fab service and great on returns when I had a faulty item.

ELC online customer service is great too.

I'll second Brabantia - they've now sent mw 2 new lids without any questions asked.

John Lewis. I bought a bargain basket roman blind for a tenner and when I got it home realised that it didn't have any fittings to attach it to the wall. I went back and they took my address and sent me the fittings by post, free of charge! I love them.

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DH ordered gazebo for party, arrived within 48 hours, part of the frame was broken, sent a new one out immediately, and said we could keep the broken one for spares.

also

Malmaison hotel in Liverpool, & their restaurant is absolutely the best

link here oops !

lego online. I returned an item after Xmas. Had to send it to Germany.It got lost in the post. Lego refunded item and post and packaging, no fuss.

Dyson - they have now sent me FOUR replacement hoses for my vacuum.

Swmming Without Stress- recommended by Cod, I believe- sent dh's new swimming goggles overnight

Oh and Blooming Marvellous who organised sending DP's cufflinks in time for Xmas despite me ordering them past the cut off date.

asda I bought a microwave steriliser from there and it melted in the microwave
I rang them on a saturday evening and told them with in the hour 2 members of staff were at my house with a brand new avent steriliser and a free accesory pack
they took rthe melted sterliser with them a week later I got £50.00 in vouchers yay