All too often the bad is highlighted and the good ignored.
I ordered some stuff from ELC, which arrived today. Unfortunatley, one item was missing (an item which I wanted to give as a gift in a few days time). I called them up and the man on the phone apologised and has sent another one out, next day delivery, so I should have it tomorrow.
Happy days 
yes yes it would have been nice to have all the items in the delivery, but I am very happy with how my problem was resolved