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Original poster

Can you beat my experience of the best customer service?

41 replies

BackInTheRoom · 08/12/2010 17:34

Hi
We always hear tales of rubbish customer service but I received the best customer service ever!

I ordered goods from Viking Direct on Monday 6th Dec after 5.30pm and received them the next morning, so quick! I sent them a thank you email yesterday and I received a box of luxury shortbread this morning!

Good eh Xmas Smile

OP posts:
Original poster
BackInTheRoom · 08/12/2010 17:35

Bumpety boo

OP posts:
PlumBumandBaublesMum · 08/12/2010 17:37

How lovely

BTW I love shortbread
Xmas Grin

nymphadora · 08/12/2010 17:38

Woohoo, worth commenting then!

Original poster
BackInTheRoom · 08/12/2010 17:39

mmm they are SO delicious. Do you think they taste better because they are free?

OP posts:
Dexterrocks · 08/12/2010 17:39

I will have to have a look at Viking Direct - what do they sell? Sounds fantastic!

Original poster
BackInTheRoom · 08/12/2010 17:40

nymphadora - yes especially because of the shit weather we've been having so delivery delays blah

OP posts:
bigchris · 08/12/2010 17:41

Office stationery, lol

Original poster
BackInTheRoom · 08/12/2010 17:42

Stuff here

OP posts:
Original poster
BackInTheRoom · 08/12/2010 17:43

hey and salt for icy weather! Not just office stationery bigchris Xmas Grin

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Stinkyfeet · 08/12/2010 17:43

We ordered a hob from Marks Electricals on Friday afternoon. They delivered it at 7.10 on Saturday morning.

They are based in Leicester, we are near Heathrow and delivery was free.

Great service!

conkertree · 08/12/2010 17:44

Can I unashamedly nominate myself please? Customer ordered a hand sewn product from me for their wedding on Saturday, and it was finished on Sunday, but due to the weather in central Scotland which I'm sure you will be aware of, I was unable to get to the post office on Monday.

I instead did a five mile round trip on foot at minus 12 degrees to get to the post office on Tuesday as it was clear the car was going nowhere any time soon.

Just got to keep my fingers crossed that royal mail deliveries and collections have started again so that it actually arrives now!

Original poster
BackInTheRoom · 08/12/2010 17:44

Bigchris AND
Custom Print Shop
Flowers & Bouquets
Gifts & Gadgets
ICE London Elegant Gifts
Wines & Spirits
Winter Supplies

OP posts:
Dexterrocks · 08/12/2010 17:45

Hmmm! So I can't do my Christmas shopping there then...

bulby · 08/12/2010 17:45

I ordered a camera bag from jessops a couple of years ago after 8 pm and it was here next morning. Can only think someone binges it in their car and drove it up

Original poster
BackInTheRoom · 08/12/2010 17:46

conkertree what sort of shortbead you looking forXmas Grin

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Original poster
BackInTheRoom · 08/12/2010 17:48

Dexterrocks Christmas shopping you say.....Nice ream of paper? bottle of fancy wine? Bag of salt?

OP posts:
conkertree · 08/12/2010 17:48

Ooh chocolate chip definitely Xmas Smile

Dexterrocks · 08/12/2010 17:50

Actually my 6 year old ds would love a whole ream of paper and we could definitely use some salt right now!

Iwasthefourthwiseman · 08/12/2010 18:02

I emailed Boots to compliment a lovely member of staff and they sent me a tin of make up brushes Xmas Smile

Original poster
BackInTheRoom · 08/12/2010 20:53

Anyone else? There has to be surely?[fbscuit}

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Monkeytoo · 08/12/2010 20:57

I broke my kindle and Amazon are sending me a replacement for free (by expedited mail) and are paying the shipping for the one I need to return - brilliant!

RipMacWinkle · 08/12/2010 20:57

I contacted Johnston Prams to ask if I could buy a replacement lock bit for the Jane buggy board we'd "inherited".

A lovely man called Peter asked for our address and sent one through free of charge.

It was so unexpected and I was very impressed.

Donki · 08/12/2010 20:58

Definitely not British Gas...

ivykaty44 · 08/12/2010 20:59

I stopped at a cafe in Porlock and had coffee and scones, we were on our bikes and had three year old dd on a bike seat. my dd1 had had enough on the bike so my dh rode back toward where we had left the car.

i suddenly realised I had the car key (porlock is at the bottom of any hill to get out) so asked the waitress if I could order a cab - she said no cabs round here - hers my car keys minu is parked round the back take mine and bring it back, so I did, saw my dh coming back (he had got up the 1in4 and then down the other side) and he left his bike with mine and we went and got my car and gave the waitresses car back to her

that is what i call customer service beyond expectation far and beyond

reddaisy · 08/12/2010 21:02

Just a little story. I had had a horrendous day and Sheila's Wheels had lost my proof of no claims documents and were about to cancel my insurance.

The first woman was really unhelpful and basically told me I was lying about sending the documents. She refused to go and actually check whether they had received them after all.

I ended up ringing back and got a different person in the call centre and he was SO lovely and he rang around my previous insurer to confirm my no claims discount and rang me back to let me know it was all sorted.

He made my day. And two weeks later I got my original documents back in the post so they had arrived there after all Grin

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