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Product tests

Find out what Mumsnetters thought of Zapp

41 replies

AliceLMumsnet · 23/03/2022 09:26

This is the feedback thread for the Mumsnet users living in London who have tested Zapp, an app which delivers all your essentials in minutes, 24/7.

Testers, you can now share your feedback. Please do so by responding to the questions below on this thread, as well as filling in the short survey that we have emailed to you.






  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?
  2. What products did you order via Zapp? Were you able to find the products that you wanted?
  3. What did you like about the service and delivery?
  4. What other products/features/services would you like to see Zapp offer in the future?


All testers who leave the required feedback will be entered into a prize draw to win a £100 voucher (from a list).

Here’s what Zapp have to say:
“Run out of nappies at 3 in the morning? Haven’t had time to go to the shops to pick up dinner? Or simply just need a glass of wine after a long day? Zapp is here to save the day.

Choose from over 2,000 curated items, delivered in 20 minutes or less, with no minimum order value and free delivery over £30. You look after the kids, let Zapp look after you.”

Thanks!
MNHQ

Insight T&Cs apply
Find out what Mumsnetters thought of Zapp
OP posts:
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littlese · 23/03/2022 14:43
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


The app was a bit clunky, wasn't that easy to find everthing I wanted and a lot of items were out of stock. The discount code didn't really work either but after a bit of fiddling around with it I managed to get the discount code to work.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

A lot of items were out of stock. I ended up ordering some fruit and snacks.
  1. What did you like about the service and delivery?

The delivery came super super quick - in less than 10 minutes. It was actually amazing how quickly the food arrived, I was really impressed.

  1. What other products/features/services would you like to see Zapp offer in the future?

Would be great if they could include children's medication like Calpol
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starlight36 · 23/03/2022 14:54
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


The app was easy to set up and has a bright and clear layout. I liked the countdown to my delivery arriving. Now when I open the app it automatically lists my previous order under a tab: Order Again, which is a useful feature.

2.What products did you order via Zapp? Were you able to find the products that you wanted?

I found the range of products quite limited and prices for some items were quite expensive. I ordered some cans of coke, some soup, chocolate, tonic water and some biscuits. More treat items as I thought that this is how I would use the service again, if unexpected guests arrived and I didn't have these kinds of things in. I think I was unlucky when I was ordering that there seemed to be a lot of items with 'Back Soon' on the day I ordered. Looking back through the app now there are viewer unavailable items.

  1. What did you like about the service and delivery?


The delivery was very quick. Our order definitely arrived within 10 minutes. The delivery rider found our home easily (others struggle as there are two flats in one house which can confuse). I liked that it was delivered by bicycle, rather than by motorbike courier. The bag was paper and we also had a free packet of Candy Kittens sweets, which was a nice touch.

  1. What other products/features/services would you like to see Zapp offer in the future?


Similar cook at home meals to the Pasta Evangelists kits.
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littleny · 23/03/2022 15:20
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


It was easy to navigate and find items. I liked that it clearly displays what you are ordering and breaks down in to easy-to-navigate categories.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?


I ordered staple items such as butter, milk, canned goods and even Gu desserts as a little treat! I found some categories came up blank, like bread for instance. So I presume they were out of stock. Also, choices were limited. I wanted 6 pints of milk but there was only a much smaller size available.

  1. What did you like about the service and delivery?


Speedy delivery - 14 minutes. My items arrived by bicycle which is great for the planet. Not sure if this is the only delivery method and hence the limited sizes on milk so not too heavy? The surprise pack of Candy Kittens was gratefully received by the children!

  1. What other products/features/services would you like to see Zapp offer in the future? Definitely more choice of products to cover varying budgets - I thought the items were quite pricey.
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Amaksy · 23/03/2022 16:35
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

The app was easy to download and use. Set up was easy including payment details too. I loved the different categories as it was very intuitive.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered baby things and cleaning/ laundry things too and couldn’t resist getting a tub of peanut butter. I found what I wanted although I had a look at what was available to make my selection rather than have a list and then check if available.

  1. What did you like about the service and delivery?

I like that it was very fast which was very convenient and I got a bag of sweets too.

  1. What other products/features/services would you like to see Zapp offer in the future?

I suppose it’ll be good to have more choices or promos as some items were quite expensive.
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londonjojo · 23/03/2022 20:00
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


Choosing products was easy on the app but using the discount code was fiddly. I think the best feature is the order again section on the Home Screen


  1. What products did you order via Zapp? Were you able to find the products that you wanted?


Quite a few products were out of stock so I couldn't order all the products I wanted. I ordered a few things I needed eg nappies, and some treats eg crisps and dips.

  1. What did you like about the service and delivery?


Delivery was incredibly fast - 12 minutes - which was super impressive.

  1. What other products/features/services would you like to see Zapp offer in the future?


When you open the app, it would be nice to see the exact number of minutes for delivery instead of "within 20 minutes". I think seeing "within 20 minutes" might put people off, when delivery might actually be a lot less than 20 minutes
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Solasum · 23/03/2022 22:25
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


Yes, very easy to use. I like the categories, very clear.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered a selection of treats, so biscuits, chocolate, popcorn and fruit. Raspberries were out of stock which was annoying.

  1. What did you like about the service and delivery?

It was 14 minutes order to door. Very efficient and man was polite.

  1. What other products/features/services would you like to see Zapp offer in the future?

Unscented sanitary towels.

Some of the products seemed to be very expensive for what they are. I also wonder if having such fast delivery times is really in the best interests of the staff, who must always be frantic.

I would use again for treats. Impressive ice cream selection!
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Elsbeth1 · 24/03/2022 00:06
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

Yes the Zapp app is incredibly easy to use and my order came in 10 mins from what I remember
What I liked most about the Zapp app is that it stocks premium products which I have not seen in any other app
However by stocking these premium items it is much easier to notice the incredibly mark up (30% on the product I brought) which I would not notice otherwise

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered a Diptyque candle
I was originally going to buy my normal weekly lunch shop which would consist of bagels, cheese and ham but ham was not available on the app. Prosciutto could have been an alternative but I'm pregnant at the moment so have to avoid these kinds of foods

  1. What did you like about the service and delivery?

My household has ordered twice from Zapp now and I like how quickly items get delivered, that we sometimes get free treats, that the packaging seems eco friendly and that the drivers are much more friendly than deliveroo which I very regularly order from

  1. What other products/features/services would you like to see Zapp offer in the future?

I would like to see more essential items on the Zapp such as ham
It would also be great if there was a feature where I could see all the products the app stocks as sometimes I don't know what I fancy and it's quite annoying having to click into each individual category
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strawberry12345 · 24/03/2022 13:00
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

It was easy enough to navigate around but I used it during the time there were issues so it took some perseverance to place an order
  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered some cleaning products. I thought the range of products offered was smaller compared to Getir
  1. What did you like about the service and delivery?

Service and delivery was very good - speedy and polite
  1. What other products/features/services would you like to see Zapp offer in the future?

Wider range of choice
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AliceLMumsnet · 24/03/2022 17:31

Hi @littlese,

Thank you for your feedback. Zapp are really pleased that you were impressed with the speed of the delivery.

We noticed you mentioned that it would be great if Zapp could include children's medication, like Calpol. Zapp stocks lots of children's medications such as Calpol, Nurofen for Children, Sudocrem, Bonjela etc. and these can be found under a category called 'Baby' and within that, 'Children's Pharmacy'. Or, you can look in the category 'Pharmacy' and again can find 'Children's Pharmacy' within that.

We hope you find this information helpful and thanks again for leaving your feedback.

OP posts:
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Fillybuster · 25/03/2022 20:31
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


I found the app quite hard to use as items were not grouped entirely logically. For example, I wanted to buy some snacks (popcorn, nachos etc) but there were more items listed under “healthy options” than on the snack list!

I was disappointed not to be able to use the discount code along with the £15 from Zapp as I had planned to spend quite a bit more. And very frustrated that I had to pay for delivery: being refunded £1.99 credit on the app after the trial doesn’t really help, as I’m unlikely to spend it. It would have been nicer for them to refund delivery to my credit card or provide a token of goodwill to encourage re-use.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I bought a range of products, including crisps & crackers, drinks. I struggled with the pricing: some items seemed very reasonable/ supermarket equivalent, whilst others carry an enormous markup. This was quite inconsistent, which I found left me a little distrustful of the app in general…it definitely impacted on my wider customer experience.

  1. What did you like about the service and delivery?


Super fast - arrived within 7 mins of placing order!! I was very impressed: would be the best reason to use again.

  1. What other products/features/services would you like to see Zapp offer in the future?


A bigger range of fruit & veg would be good, along with more dairy products. Cheese, in particular, looked overpriced & v limited - I think this could be improved.
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anypossibleway · 26/03/2022 10:07
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


I found the app quite difficult to use eg I searched for ‘chips’ and it found one thing but when you searched for ‘fries’ there were more options. The count down feature was good.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?


I ended up ordering treat and snack items and other I would have bought were out of stock and others were so expensive, I couldn’t justify the prices.


  1. What did you like about the service and delivery?


It was very quick and came by bike.


  1. What other products/features/services would you like to see Zapp offer in the future?

Special offers. It was very expensive. A better search facility. More choice of products especially dairy, fruit and veg
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kindlyensure · 27/03/2022 16:39
  1. At first I thought I liked the curated categories - they look user friendly but then I wasn't sure if I was choosing the right category for what I wanted and might have missed something that was put somewhere else.


  1. I decided to go with the spirit of the app and look for something I might need in a hurry 24/7. I ordered a box of tissues and some vicks nose stuff for DS who had a really bad cold and was blowing his nose on loo paper. And a bottle of wine for me (to drown out the noise of the achooing).


  1. It came in 20 minutes and the delivery guy was really nice- he had just started up the stairs but we are a long way up so I intercepted, but he said he would have come up if I'd wanted.


  1. I'm not sure what other products I'd like to see. Tbh I'm not really sure where this sits in the market? There aren't enough groceries (and those there are are pricey) so I wouldn't do a food shop. I mean, deliveroo can get me groceries from my posho corner shop. However my corner shop isn't open 24/7 so I guess if I was throwing a party and ran out of booze at 3am or woke up with a sore throat at 2am and didn't have medicine, I could use Zapp.
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tillytown · 30/03/2022 23:12
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

I liked the way the products were grouped at first, but then realised things were not in the groups I would have thought they would be in. I liked the way the prices wasn't hidden like they are in some apps, and that there were no extra costs that you weren't aware of.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

Cat litter and milk. Found them easily.

  1. What did you like about the service and delivery?

The delivery guy was friendly and polite. The app wouldn't let me put my actual address in it just the road name, so I had to add it in the extra info (is that what's it called?) box, and the driver found it by himself so that was great :)

  1. What other products/features/services would you like to see Zapp offer in the future?

Ready meals and noodles, they may not be the best type of food but people buy them for their kids, for themselves, when they are hungover, so why not add them? Oh, and more sizes of nappies, and some night time pants for bigger kids. Plus make up remover wipes and fake eye lash glue.
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starray · 31/03/2022 17:46
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


It's ok to use if you have an ipad. Not sure that it's so easy to view on a phone. My favourite feature is strangely enough, the lack of range. The lack of choice actually makes it easier to order in some ways. It's limited to essentials, so great for an indecisive person.

Had a few problems initially, trying to use a promo code and credit simultaneously, but it worked out in the end.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?


I ordered chicken breast fillets, Itsu bao buns, the frozen Strong Toots Range, Cod Fillets. I wanted items that were cheaper. Everything was high end, expensive.

  1. What did you like about the service and delivery?

I asked the Zapp staff a question online and they answered very quickly. The delivery couldn't be faulted. All items accurate, and delivered in less than 15 minutes.

  1. What other products/features/services would you like to see Zapp offer in the future?

Not just premium brands, but also more reasonably priced brands. Even better if Zapp could team up with a major supermarket to provide a basics range.

The range is not huge, but they have some good essentials like chicken and fish. Got some lovely Itsu Bao buns. They also had the Strong Roots range for vegans. Be prepared to pay extra for convenience though. You can get the same items much more cheaply at the supermarket. However, if you are too lazy to trek to the supermarket or if it's an emergency, then this app is fast and efficient.

Delivery time was super quick (Around 15 minutes tops) and the delivery driver found my address without issues which was impressive as I usually have to explain where my place is!

The app turned my keyboard funny....it changed into Spanish!
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itsbritney · 31/03/2022 18:21
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

The Zapp app was very easy to use. My favourite feature was the main homepage and how this was split out into different categories of food, drink and household items so that you could easily browse available products. The search function also worked well and it was easy to find what I wanted. I was also impressed that, after I accidentally closed the app, all of the items I had added to my basket were still there.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered some sushi, crisps and chocolate treats. Everything I wanted was in stock and most of the things I saw when browsing were also in stock. I was impressed by the range of vegan and free from products offered on Zapp - many of which I hadn’t seen before.

  1. What did you like about the service and delivery?

My delivery arrived in ten minutes which was much quicker than I expected. It was great to be able to track the delivery driver via the app.

  1. What other products/features/services would you like to see Zapp offer in the future?

It would be great to see the app offer a feature where you could save products for a future delivery. There were a few items I found which I didn’t need just yet but it would have been helpful to be able to save or bookmark these for my next order.
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Becss23 · 31/03/2022 21:55
  1. What was your favourite feature of the Zapp app?

I liked seeing how long my delivery would take being able to track the driver.

  1. Did you find the Zapp app easy to use?

It was a bit busy when I first opened the app. It is not initially clear where I am scrolling left to right, if it is a promotion or an advertisement and where the menu for ordering products started.

  1. What products did you order via Zapp? Were you able to find the products that you wanted? Many items were out of stock, limited or was not actually available.


  1. What did you like about the service and delivery?

You are able to track the delivery and it was quick!

  1. What other products/features/services would you like to see Zapp offer in the future?

More free from brands
Schar snacks
Eat natural branded snacks
More Amy’s kitchen items
More of the Aptamil range and higher quantity
More attractive offers such as spend £20 receive this free item or £x discount
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MadamElderfield · 06/04/2022 14:59
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use? It's a pretty easy app to use, laid out similarly to other grocery delivery apps I've tried. Homepage has lots of different product groupings which makes it easy to navigate fast to the things you want!
  2. What products did you order via Zapp? Were you able to find the products that you wanted? There's a huge selection of products on Zapp! Much wider variety than other apps. We had great fun searching through all the different things. You can even buy Raw cones and grinders?! Grin plus loads of beauty products. Eventually settled on a big breakfast feast though. Thanks Zapp!
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buize · 09/04/2022 18:48
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


My favourite feature was the clear layout and graphics of the app. I found the app easy to use.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?


I ordered breakfast items to eat right away including, toilet paper, cream cheese, croissants and ham.

  1. What did you like about the service and delivery?


My order came in 7 minutes! I didn’t even get a chance to get out of bed. So the speed of delivery was good. Although I do have a Zap distribution centre within 10 minutes of my house.

  1. What other products/features/services would you like to see Zapp offer in the future?


More items as I felt there was not enough choice. Maybe in time this will improve.
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TinyTony · 11/04/2022 11:16

1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use? The app was really clear, simple and easy to use. My favourite features were the category breakdown on the homepage and the countdown to the delivery time.

2. What products did you order via Zapp? Were you able to find the products that you wanted? I ordered ingredients for a Sunday breakfast, however, not everything I wanted was available to order.

3. What did you like about the service and delivery?
Delivery was super quick - it saved me having to go to the shops on a Sunday morning for breakfast ingredients which I loved!

4. What other products/features/services would you like to see Zapp offer in the future? A wider range of choices! As mentioned, not everything I wanted was available to order which was a shame. I have found this with all other grocery delivery apps though.

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rollstapollsta · 11/04/2022 11:24
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

Favourite feature was the trending box - made me think about trying things I otherwise wouldn't look for/think about

The app is incredibly easy to use - too easy in fact!

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I was cooking spag bol and had run out of spag so ordered that plus some other bits I'd missed off my big shop and cos of the novelty value I chucked in a few sweets for the kids too

  1. What did you like about the service and delivery?

Unbelievably fast and I was able to get everything I needed

  1. What other products/features/services would you like to see Zapp offer in the future?

Can't think of anything right now, it's really great service already!
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freddiemercury · 11/04/2022 11:26

1 what was your favourite feature? Did you find it easy to use?
Very user friendly...easy to find what you want
2 what items did you order? Were you able to find what you want?
I needed fizzy water...then added other items that I felt like so mortadella, soup and guacamole! They had brands that I like such as holy moly guacamole. I liked the wide range...I could be wrong but not many apps seem to have mortadella.

3 it was delivered in 13 minutes which was good and I got notifications so I knew what was happening

4
I think more choice is always a good thing. But I actively liked the fact there were some higher end more expensive items because you might still need those in a hurry

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whatyear · 11/04/2022 12:13
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


It was easy to navigate and I liked browsing through the products because there were a lot of things I hadn't seen before. The updates on the delivery were good too.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?


I couldn't really find essentials that I needed like regular bread or cheese - everything was quite fancy. I order some fancy snacks and drinks to try out things I hadn't heard of before.

  1. What did you like about the service and delivery?


The service keeps you updated the whole time and I felt like I knew exactly what was happening throughout the whole process. The delivery was super quick and everything arrived nicely packaged. The free gift was a nice touch and I will probably buy that product again now that I've tried it.

  1. What other products/features/services would you like to see Zapp offer in the future?


I'd like to see more regular household stuff be sold rather than just expensive things - but I really enjoyed seeing and trying things that I've never had before. I'd like to see new things added frequently and then I'd try new things out potentially.
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wordleaddict · 11/04/2022 16:11
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?

The app was easy to use. I liked the way it was broken down into sensible categories, so was easy to get ideas in different categories, without having to know what you wanted to buy. I also liked the images. They were clear.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered milk, granola, sour cream, an aubergine, crumpets, vinegar, little moons. I was able to find the things I wanted - but I also just took some stimulation from the site and what I thought were more or les reasonable prices for things. In the event, I got one weird substitution - a chocolate bar instead of an aubergine - which was odd and presumably done on price. I also got some candy kittens, I guess quite literally as a sweetener. It was fine - we were happy with the substitution, but it would have been awkward if I were reliant on the aubergine. I guess if two people go for something at the same time, only one wins.

  1. What did you like about the service and delivery?

It was fast. It was friendly - I was updated on progress. It was straightforward - and easy to fill in. Would be confident using it again.

  1. What other products/features/services would you like to see Zapp offer in the future?

More weird things that I might not think of getting but which seem like a good idea if I am paying the delivery fee anyway - like kimchee or Asian groceries, exotic fruits, spices, fresh herbs, a funny game, bunches of flowers. Would love a clearance part of the site, because I am a bargain hunter!
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shorthairdontcare · 11/04/2022 21:37
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use?


I really liked the selection of gluten and dairy free products, as well as what I would call 'fancy healthy food' - I have various dietary requirements and this is right up my street, and not commonly offered on similar grocery apps!

The app was easy to use but my order timed out/wiped itself before I was finished browsing - this was really annoying, as I had to try and remember what I had carefully added.

  1. What products did you order via Zapp? Were you able to find the products that you wanted?


I ordered little moons, corn chips, toilet roll, caramel popcorn and tofu. I was definitely able to find all the products I wanted.

  1. What did you like about the service and delivery?


It was amazingly fast - this is a definite plus, from order to delivery my driver was under 11 minutes.

  1. What other products/features/services would you like to see Zapp offer in the future?


I think cheaper fruit would be my main recommendation - I wanted to order some, but the prices were considerably inflated compared to the other household items, so it didn't feel worth it.
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pumpkincivilisation · 16/04/2022 23:43
  1. What was your favourite feature of the Zapp app? Did you find the Zapp app easy to use? I love that it was very speedy and convenient. The app wasnt easy to use. It was not intuitive enough for me.
  2. What products did you order via Zapp? Were you able to find the products that you wanted?

I ordered bananas, avocados, organic honey, eggs. I wasnt able to find the products I wanted, so ordered the above mentioned.
  1. What did you like about the service and delivery?

Super speedy , well mannered courier, packaging, extra treat
  1. What other products/features/services would you like to see Zapp offer in the future?

Over the counter medication like ibuprofen, pregnancy tests, review of products. Cheaper prices if buying in bigger quantities
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