Ok this is how I pissed them off: We moved in December 07 and every month since then till about May 08 I wrote to them asking to send me a key for our windows and also the code for the alarm. They have never responded so I just gave up and we simply don't use alarm (have to pay more insurance but less hassle!)
Anyway about 3 weeks ago at 12am the alarm starts going off, inside the flat and outside the flat really REALLY loud (had 3 year old nephew here asleep). Obviously couldn't disable the alarm so dug out tenancy agreement and called the out of hours number, no answer kept calling and took 30 minutes to get hold of them. During that time my partner had opened the alarm (he is an engineer by trade) and remove the wire that goes to the speak so although alarm was technically going off noone could hear it.
When eventually got through to out of hours number explained the situation the woman said, "but I can't hear the alarm" and I explained (in exactly the same way I have here) that partner had disconnected wire and this woman starts speaking to me in a tone I find completely unacceptable. "I can't believe you have vandalized a landlords property, just who do you think you are, people like you make me sick" etc. She was literally screaming at me, telling me 'off' in a manner neither of my parents nor most people would dream off, even if I had smashed the alarm off the wall he tone was still OTT IMO especially as I am paying them for a service not to be spoken to like a 3 year old!
I was so shocked that I listen to her for about 30 seconds then realised what was going on & piped up with, "hang on a second who the hell are you to talk to me like that, do you know the alarm code", she replied no and tried to carry on talking to me but I just talked over her and said something like "thank you for your help" and hung up.
She then left a voicemail (while I was on phone to alarm company who were most helpful and said all they would have done is disconnected alarm in exactly same way as partner had done and I'd saved the agency the cost of a call out fee!) saying she was the owner of the company and that I should call her back to resolve the issue; which I didn't. I called the landlord directly and told him directly. Still don't know the alarm code by the way!
We now have inspection (never had one before) and the letter is from the woman who owns the company, but do not know if she is doing the inspection.
Taking stuff off the wall, filling holes etc is hassle and TBH if they are going to be petty we would rather move and have a good relationship with out landlord/agent as we always have had in the past. Moving with one months notice is fine, being kicked out with no notice would of course be traumatic so just needed to check! Hopefully like some of you say nothing will come of it as landlord ultimately will decide and the flat is in much better condition than when we got it cleanliness wise (cleaned grout on wall and floor tiles with bleach and toothbrush, got an oven cleaning specialist out as it was grim, fixed dodgy shower fitting at own expense, got stain in carpet out that was here when moved in, removed mould from sealant in bathroom etc) and we have never been late with rent etc.
I just wanted to double check for my own peace of mind that they can't simply say "you've got 24 hours".
To answer the questions:
Flibbertyjibbet couldn't get any sort of unit. We have a utility "room", it's basically the same width as a washing machine and has a door that encloses the machine - we put two shelves up in here so that we could store our dirty laundry in light/darks/colours piles inside plastic containers. A standing unit would have vibrated off the machine.
BreeVanderCampLGJ I don't understand what you mean?
Thanks everyone for the advice!