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Original poster

PLEASE!!! I Need a Number for HSBC I can Speak to NOW!!!

32 replies

GarfieldsGirl · 29/09/2006 22:19

Not 08457 404 404...

OP posts:
hunkermunker · 29/09/2006 22:22

08456 007 010

hunkermunker · 29/09/2006 22:22

It's the lost/stolen card hotline - HTH

cece · 29/09/2006 22:23

try

020 79918888

think it is head office switchboard

or customer services

0121 2145790
0800 772233
0121 2144569
0870 0100453

Original poster
GarfieldsGirl · 29/09/2006 22:23

...PLease, please, please. I think I've been a vicitm of fraud.

Received a statmenet from HSBC last week. DP and I were both a bit baffled as we both closed our accounts with them years ago, but brushed it off and shredded it.

Justy checked my emails and have one from HSBC saying that someone has tried to access our accout (don't know whether mine, his or joint, can't remember who the statement was for). email didn't have a name it was addressed to. from abroad. They have put a stop on teh account, but we don't have an account with them.

Have tried phoneing the number but its only for acc holders.

sorry for pooey english, can't thnk straight, am shaking. DS1s birthday tomorrow so can't even go down branch then to deal with it and find out WTF is going on

OP posts:
cece · 29/09/2006 22:23

switchboard

0800 520420

Original poster
GarfieldsGirl · 29/09/2006 22:24

THANK YOU am trying them all now

OP posts:
cece · 29/09/2006 22:26

btu looks like a lot of their nbumbers close at 10 pm.

hub2dee · 29/09/2006 22:27

garfield - the e-mail sounds like a fake, m8.

cece · 29/09/2006 22:27

this one says it is open till 11 pm

0845 702 3344

Original poster
GarfieldsGirl · 29/09/2006 22:28

Thank you, unfortunatley all of them close at wither 6 or 10.

ARSE ARSE ARSE!!!!

OP posts:
hub2dee · 29/09/2006 22:29

Are you saying the e-mail looked like it was from abroad ?

There are a great many spam / Internet hoax e-mails which purport to come from the big banks.

cece · 29/09/2006 22:29

For lost and stolen HSBC online cards use the following numbers:
0800 0151 924 (24 hours

TBH it does sound like a fake email. I get ones like this from Barclays occasionally.

PretendFriend · 29/09/2006 22:29

GG, can you copy and paste the email on here?

Original poster
GarfieldsGirl · 29/09/2006 22:30

Dear HSBC Member,

We have reason to suspect that your HSBC account may be in use by an unauthorized party.

Your account has recently been accessed from a foreign country, while we understand that you may be on vacation or traveling abroad, HSBC Security has a obligation to protect our user's security. Within 24 hours of this message, your account will be placed on hold to ensure your personal account safety. Verification of your specific account details will enable you to once again have full access to your HSBC account.

To ensure that your service is not interrupted, please submit your billing information today:
hsbc.co.uk/users/renewobligation?start=ok
Or contact HSBC Member Services Team. We're available 24 hours a day, 7 days a week.

Regards,
HSBC Team.

OP posts:
cece · 29/09/2006 22:30

how would they know your email address if you haven't banked with them for ages. Think it is a scam DO NOT click throught o any links...

Original poster
GarfieldsGirl · 29/09/2006 22:31

I havent clicked on anything just incase it is a fake

OP posts:
hub2dee · 29/09/2006 22:31

(more usefully: we need the headers - the tech crap which is usually hidden. You might need to do Mail / Tools / View / Advanced / Show Message Headers or some such similar.

Expectantmum · 29/09/2006 22:31

I wouldn't have thought they would contact you by email. They would either phone or write directly to you asking you to contact them urgently. Sounds like a hoax to me.

Original poster
GarfieldsGirl · 29/09/2006 22:31

thats what i was thinking cece, this is quite a new email address

OP posts:
cece · 29/09/2006 22:31

defo a scam. delete it. hoep you didn't click on the link..

cece · 29/09/2006 22:32

my card was used abroad recently and they phoned me to sort it all out.

Original poster
GarfieldsGirl · 29/09/2006 22:33

From : HSBC Bank PLC

Reply-To : [email protected]
Sent : 29 September 2006 08:21:38
To : [email protected]
Subject : A Message Regarding Your Account!

Can't find tools in the mail bit. does this help?

OP posts:
hunkermunker · 29/09/2006 22:33

HSBC ring you if they need to get in touch with you like this. Or they write you a letter - I had someone use my account fraudulently once and HSBC write to me every time I set a DD or SO up on my account now to check it's me doing it.

Original poster
GarfieldsGirl · 29/09/2006 22:34

deleted. should i still phone hsbc in the mornoing to report it?

OP posts:
PretendFriend · 29/09/2006 22:34

That is a legit HSBC URL and the wording is "proper" iykwim - usually with scams they're obviously written by a foreigner.

But anyway GG, if you don't have an account, nobody can access it - they're not suggesting you're being cloned I don't think?

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