Help: Who can help me? I'm a foreigner and I don't know the laws in Britain.

[eeoo]

I rented a car from Sixt UK via Booking.com on 29 October 2025 at Victoria Station.
The vehicle had a strong burning smell and unusually high fuel consumption shortly after pickup.
I contacted Sixt several times but received no timely assistance, losing three full days of my trip.
When I later went to the Battersea branch (as arranged by Sixt), staff spoke in a rude and dismissive tone, which made me feel racially discriminated against as a Chinese customer.
Sixt denied any issue, claiming it was “a new car smell,” and refused replacement or compensation.
All this is like a scam. I booked an Audi, but when I arrived at the store, I was told that it was only Volvo or I had to pay more to change cars. I checked Google's comments, and most of them accused this store of being a shameless liar. How can I defend my rights?I think maybe I don't buy insurance at the store, so give me a broken car on purpose?

Jesus 😂

Looooolll

Yeah why post twice then pretend not to?!

This is a shameless liar company.

On the first day, I found that the fuel consumption was abnormal (I thought that the oil they added was garbage oil). On the second day, I found the smell and contacted the road rescue. On the third day, I was refused to change cars.

You’re well matched then as you’ve shown yourself to be a shameless liar on the thread.

Car rental company.

Look OP this still doesn’t make sense. Please answer these questions

How long did you book the car for?
Did the car stop working?
When roadside rescue came out what did they say?
Where were you planning to drive to?
Did you manage to travel in the car at all? For how long?
When you asked to change cars why did they refuse?

You call me a liar?

On the first day, the fuel consumption was abnormal. On the second day, I contacted the rescue customer service and asked me to place a new order. On the third day, I went to the store and refused to change the car.

Yes I am. You claimed that you only started one thread not this is a lie (a link to the other thread has been provided). You also lied about the Google reviews for the company. Possibly also other lies but those two were easily proven.

Where is he? I can't find him. thank you

So there is a lot to break down here.

Firstly, being rude and dismissive isn’t being racist. They were just being rude and this happens all the time. Unless there was a specific racist thing said you are just looking to point that finger.

A strong smell doesn’t necessarily mean anything - was it a smell of fuel? Smoke? Burning? If you called roadside assistance, why didn’t you wait for them to come out which they normally do within a couple of hours. There was a solution here and you didn’t follow it through so again your holiday wasn’t ruined for three days when there was a solution there for you.

Sixt have call center a open all the time - why didn’t you call them and ask to rerun the car to the nearest center for exchange?

Most car companies don’t allow you to book a specific vehicle but a ‘like for like’ vehicle and this is clear but very small under each car when you book. You book a class of car not a specific car itself.

How are you possibly going to sue from another country?

What good is it for me to lie? I lied. Can I send out the order number? You work for this shameless liar company, right?

It's not the smell of fuel, it's the smell of burning plastic. I just contacted the customer service and towed the car according to their instructions.

I don’t know why you lied. Only you know that. I just know that you have lied, so I called you a liar. I notice that you cannot deny it.

Your understanding is very problematic. What good is it for me to lie? Victim guilt theory?

You did lie though. You said you only started one thread. But you started two.

So why should anyone believe anything else you say?

So I can basically confirm that you are the staff of this fraud company, because I mean this company is a shameless fraud company. But you think I'm talking about you. You are a shameless liar. Please stop your dirty performance.

I don't know whether it's the translator or your understanding ability.

The only person on this thread who has been proven to have lied is you. That proof had been given. Can you please provide your proof that I work for the car rental company? The more you post, the more unreasonable you show yourself to be.

Well it's this thread, and the other one. That is two for the hard of counting. You said one.

I think you are the one with the translation issues as you clearly don't know what 'liar' means.

The company maybe substandard, but you haven't a snowball's chance in hell of compensation, let it go.

We need the laugh emoji back. For the reasons that they banned it....

@eeoo I will try again.

How long did you book the car for?

It's you, I claim it's this shameless liar company. And you think I called you a liar. You are a shameless soft-hearted liar.