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Organix-Warning

3 replies

Gogo1 · 03/12/2013 11:11

We live in Malta and used Organix products for my grandson. Recently, we were horrified to find maggots in their bars-the oat bars and the dried fruit bars. What makes things even worse is the fact Organix has ignored our emails informing them. We obviously won't be using this product any more and I'd advise anyone who does so to check very carefully before giving it to a child.

RebeccaMumsnet · 04/12/2013 10:41

Hi all,

Organix have been in touch and asked us to post this message on the thread:

"Hi,

"We are ever so sorry to hear about your experience. We would love to be able to get in touch with you as soon as possible to resolve the issue immediately. Would it be possible to share your contact details with us by emailing me at [email protected]?

Kind regards,
Rebecca, part of the Organix team"

RebeccaMumsnet · 05/12/2013 10:01

Hi all,

Organix have been back in touch to respond:

'“Hi,

Thank you for your reply. I’m afraid we do not have any emails from any customers regarding any issues like this. Would it be possible to ask your daughter to resend the email to [email protected] so we can immediately get in touch to get the matter resolved as quickly as possible?

Kind regards
Rebecca”

RowanMumsnet · 06/12/2013 12:03

Hello

Here's the most recent response from Organix:

'Thank you ever so much for getting your daughter to resend her email. We will follow this up with her via email and ensure that the matter is resolved immediately. Many thanks once again for all your help'

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