what do I do now, item is much worse condition than described.

[ipiratethief]

I bought a ds for my dd, to put away for xmas.

it's here

cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=200364759901&ru=http%3A%2F%2Fshop.ebay.co.uk%3A80%2F%3 Ffrom%3DR40%26trksid%3Dp3907.m38.l1313%26nkw%3D200364759901%26sacat%3DSee-All-Categories%26fvi% 3D1&rdc=1

ok.

The actual item is really grubby. with crumbs, bits all under the edges/round the sides. There is a scratch on the screen, and another bit of plastic (apart for the hinge bit as shown) is cracked.

I emailed the seller saying the above and asked for a refund.

The reply is this

'Item was decribed as good working condition, and the photo showed the ds clearly. therefore i will not be giving a refund.'

So I replied

'yes, it does work, but the photo does not show the things I have pointed out, and they weren't desribed in the description.'

no reply so far.

I'm fucked aren't i. Like i really had that money to spare. What can I do now.

Wait and see if they reply, then contact eBay and see what they say. If they won't refund you, you can open a PayPal 'item significantly not as described' claim.

Well, good working condition mean it works well, she has made no comment about the condition of the plastic or screens at all, except to point out the hinge.

Why do you feel it is a waste of money? It will clean up. How bad is the scratch? Does it make it unusable?

In any case, if you bought through paypal you will most likely get a full refund if you open a dispute, regardless of wether you are entitled to one or not!

Nothing to do with op's problem but I looked at this seller's feedback. It says 100% but on the detailed feedback screen it qualifies this with being 100% for the last 12 months. Previous to that he had a neg and a neutral. No biggie in the wider scheme of things but misleading don't you think? I thought that 100% feedback meant from transactions since registration not just from the past year.

No, it is in the last 12 months - on the basis that people may make a mess of things in the beginning and then improve IYSWIM

My feedback is 100% but I had a negative very soon after I joined. Since the rules on feedback changed, negatives given before a certain date don't seem to count anymore.

ok, will see if seller replies to that email.

Do I make my complaint to ebay? Or is is to paypal.

sorry, am realy fed up. I could clear up the plasitc a bit, but its all the sweaty gunge under the edges that won't come away.

The scratch doesn't make it not work, no, but it wasn't mentioned, neither was the other plastic crack.

Well, I would go straight to paypal myself but I am not sure if this is the right protocol!

i'll give it till the end of today for an answer. if not shall i email seller again, and say I will be doing a dispute, to see if that makes any difference to what they have to say?

Would you accept a discount on the price rather than the whole refund and return bit?

I don't think so, becuase it isn't good enough to give as a gift.

That is a shame, in that case go with your plan above.

Good idea about emailing warning about a dispute. I think paypal expect you to have made contact and attempted to sort things. Although the seller warned about the hinge he/she was economical with the truth about the rest of the item. I'm surprised that someone wouldn't clean the thing first though. Yuk!

but if i warn of a dispute, can they not de register and not be found.

i don't know enough about the info held on people if they decide to do that.

I was accepting totally of the hinge thing. Thats the best bit of it afai can see.

TBH I doubt they would, they have quite a large selling history so they would need to start again from the beginning etc.

as far as I'm aware paypal holds bank/credit card details so they can usually process a refund even if the seller de-registers from ebay. Have you taken photos of the damage/dirt to send to the seller to show them how bad it is?

I will do, thanks.

I can't believe it, Paypal have just been in touch, and have agreed to a refund!! So relieved.

Paypal almost always refund, they are great if you are a buyer!

Hope you manage to get something that fits the bill - it is very frustrsting and upsetting when you don't get what you expect!

Thanks!!

i was expecting a drawn out 3 way dispute, can't believe it. Its saved me so much!!

OOps just seen your last post. Oh well you may get a refund and not have to post item back - in which case, off to Gamestation

ipirate, make sure you send it back recorded delivery, you dont want the seller claiming that they never received it back.

sounds like a bargain dogsandcat

Does that really work LDAC? My DS is broken and it get it repaired would cost more than I paid.. I'm going to Gamestation if thats the case

Yes it does work sparkly.
I have since told someone else and it worked for her too!

And I have the 2 new ds's here to prove it.I would not have known if I had not taken the broken ds into Gamestation, it was them who told me to buy the insurance and get the new ds there and then.
Let me know if you get a new one!