I live in a rural area in the Midlands where oil heating is our best option. On Saturday 28th February, Boiler Juice were promoting my postcode to encourage orders. As such I placed my usual timely order at a cost of £313. With things escalating in the Middle East I kept checking that the order was being processed and on Sunday, Monday, Tuesday, Wednesday and even this morning the status was 'pending delivery' before Friday 13th March and the amount had left my bank account indicating all was absolutely fine.
Then late this afternoon at almost 4pm I had an email cancelling the order!!!!! I spent an hour trying to speak to someone only to be told they would accept a reorder but it would now be double the price. I could have understood this if it was cancelled on Monday but the price has steadily gone up every day meaning their delay in notifying me is going to cost £100s extra. Sadly both me and my youngest child have a genetic connective tissue disorder which means we need heat especially during a flare up or post surgery (due complex joint replacement surgery next month) when immobile and nonweight bearing.
Anyone else frustrated by Boiler Juice/ oil companies??? It feels like clear profiteering and a deliberate ploy to delay notifying clients so the cost is much higher. I'm not confident Boiler Juice will even honour the current price if I reorder. To add insult to injury they have also kept my refund in my Boiler Juice account rather than refund it to my bank from where it was paid. That will be another hour in the phone to request the refund to my bank and no doubt a two week wait for the refund to hit my bank.
What are others doing?? I have enough oil if careful to last for another couple of weeks but will the prices just keep going up and up??? If anyone has a crystal ball please advise 😉