I've had this email now... it's not going to be reflected by anything on the site, is it?
"We have been working extraordinarily hard to serve our customers and we are proud that, with our tremendous frontline colleagues, we delivered more food last week than we have ever delivered to UK homes before.
However, we know that many of you are not getting as much access to our delivery slots as you would like. We also know from your feedback that we haven’t done a good enough job yet of explaining what we are doing to help. We are sorry, and we know how frustrating it must be to not be able to find slots as easily as before. Trust us, it isn’t because we don’t want to be delivering more.
We’re hoping, once you’ve read this email, that you’ll have a much clearer picture of how and when to book delivery slots.
Booking your deliveries:
We consider you one of our most loyal customers, so we’re offering you the chance to have one delivery every 7 days.
Obviously, if you don’t really need a delivery that often, there’s no need to book every time. It will give us the chance to offer more slots to other customers who need them.
As there will need to be a gap of 7 days between deliveries, you won’t be able to see available slots 6 days either side of any slots you have booked. However, we will let you see slot availability two to three weeks ahead of time – so it’s easier to plan in advance.
If you are placing an order and you know someone locally who can’t get to the shops, consider adding a few items for them to your order.
When you do book a slot, we ask you to place an order and check out everything you need in one go. The cut-off time for editing orders is now 48 hours before delivery, but given the current circumstances we may need to bring forward the cut-off time.
At busy times, you may still have to queue so we can keep the website running smoothly.
These are quite big changes so please bear with us while we iron out any kinks and get all our customers into a new rhythm with their shopping. This should hopefully improve your shopping experience going forward.
We will also be giving other special categories of customers access to delivery slots.
If you have any questions, hopefully our dedicated FAQ page can give you any more information you need.
Finally, these are unprecedented times, and we really do appreciate your continued patience and understanding."