Just as the title says, really. I know a lot of admin staff in the NHS. A lot support inpatient services and have a real impact on keeping things moving. Others are PAs to managers who will be making decisions impacting upon patient care, but could do this themselves without a PA forwarding this communication on their behalf.
How do you deal with this? One friend is continuing to take her child to nursery as she's a 'key worker' when her husband is temporarily at home as his job has come to a standstill and I'm struggling to be sympathetic.