I've just had this email from Boots - have any of you?
^I am extremely sorry that your boots.com order has been delayed. I know that this is very stressful at this time of year, and I wanted to let you know what has happened and to reassure you that it should be with you soon.
Most of our boots.com orders are sent through Royal Mail and this is normally a very reliable service. Yesterday we were told that a number of parcels at the Royal Mail depot were processed very late. This had a few consequences: your parcel was delayed, you didn’t get a tracking number and when you tried to track via Royal Mail you were told that the item had not been received at the warehouse.
We are working very closely with Royal Mail and they are working around the clock to resolve this issue and have your parcel with you as soon as possible. We expect that this will be by this weekend, or Monday at the latest. By the end of today you should have received a tracking number from Royal Mail that will let you see where it is and when it will be with you.
Many of you have called or emailed us to ask where your parcel is and this has sometimes led to a longer wait to speak to one of our team. This is, I know, also extremely frustrating. Please be reassured that our team are working through your messages as quickly as possible.
Thank you very much for your loyalty and patience; we will do our best to work with Royal Mail, to help them to resolve the backlog quickly and, above all, to keep you updated. More information is available on boots.com.
With warm regards,
Seb James^