Well, talking about companies that actually do work.
I placed two orders with Zalando thanks to the poster who highlighted their sale and discounts.
The second order arrived today but the first order is still not here. Placed them one day apart so not a problem, but given that I had time I called their customer line to ask whether everything was ok with the first one.
The man I spoke to was very nice and told me that the first order had a slight delay and that to say sorry he was sending me a voucher.
He went over and beyond what I expected from them, so definitely recommend them to those of you who have not used them before.