Mumsnet Logo
My feed

to access all these features

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.


CM Club - Q1 - Complaints policy/procedure?

5 replies

lunavix · 30/05/2007 18:02

What is yours? CM friend and I remembered we need to have one in place...

OP posts:

ThePrisoner · 30/05/2007 22:44

Do you mean for parents to make complaints about us?

If yes, I request that parents approach me first if there is anything they are unhappy about. If they want to make a more formal complaint, I've given the Ofsted phone number and website details, and the NCMA helpline number. I also tell them that I have a Complaints Book - I cannot believe that a parent would request to fill this in if they were so unhappy though, I'm sure they would contact Ofsted direct!


MaureenMLove · 30/05/2007 22:46

I've got the number of my contact at the local Early Years team too. But no-one would ever complain about me!


ayla99 · 31/05/2007 12:28

Complaints Procedure NB the contact details for Ofsted on this page are out of date so don't copy that bit!


lunavix · 31/05/2007 18:39


Apparently Ofsted want a written complaints procedure policy and book.

OP posts:

ThePrisoner · 31/05/2007 18:47

I was under the impression that a "book" is not necessarily acceptable now, and that we should have the correct forms, which I've been told can be downloaded from Ofsted, instead. I think I will cover myself completely and have a book, and a wad of forms and a nervous breakdown.

Please create an account

To comment on this thread you need to create a Mumsnet account.

Sign up to continue reading

Mumsnet's better when you're logged in. You can customise your experience and access way more features like messaging, watch and hide threads, voting and much more.

Already signed up?