Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.
ThePrisoner · 30/05/2007 22:44
Do you mean for parents to make complaints about us?
If yes, I request that parents approach me first if there is anything they are unhappy about. If they want to make a more formal complaint, I've given the Ofsted phone number and website details, and the NCMA helpline number. I also tell them that I have a Complaints Book - I cannot believe that a parent would request to fill this in if they were so unhappy though, I'm sure they would contact Ofsted direct!
ThePrisoner · 31/05/2007 18:47
I was under the impression that a "book" is not necessarily acceptable now, and that we should have the correct forms, which I've been told can be downloaded from Ofsted, instead. I think I will cover myself completely and have a book, and a wad of forms and a nervous breakdown.
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