CM Club - Q1 - Complaints policy/procedure?

[lunavix]

What is yours? CM friend and I remembered we need to have one in place...

[ThePrisoner]

I was under the impression that a "book" is not necessarily acceptable now, and that we should have the correct forms, which I've been told can be downloaded from Ofsted, instead. I think I will cover myself completely and have a book, and a wad of forms and a nervous breakdown.

[lunavix]

hmm.

Apparently Ofsted want a written complaints procedure policy and book.

[ayla99]

Complaints Procedure NB the contact details for Ofsted on this page are out of date so don't copy that bit!

[MaureenMLove]

I've got the number of my contact at the local Early Years team too. But no-one would ever complain about me!

[ThePrisoner]

Do you mean for parents to make complaints about us?

If yes, I request that parents approach me first if there is anything they are unhappy about. If they want to make a more formal complaint, I've given the Ofsted phone number and website details, and the NCMA helpline number. I also tell them that I have a Complaints Book - I cannot believe that a parent would request to fill this in if they were so unhappy though, I'm sure they would contact Ofsted direct!