To not pay out, and let them take me to court?

[peeved123]

Not sure if I am just being stubborn, or if I should just let it go and move on.

Long story short; I used Lookiero (an online personal shopper service) who send out several items at an agreed interval and you can pay for what you want to keep and send the rest back.

I chose to keep 3 out of 8 items and paid for them. the return label provided was an Evri drop off one, and unfortunately I don't have a drop off point within 3 hours of me (yes, really). I emailed them 3 times asking what I should do and if they could provide and alternative return option. They initially ignored my emails and then I got one saying I had to return by the following day or I would be charge for the full amount (nearly £300!!). I decided I would have to just fork out on a Royal Mail tracked service and posted it the next day.

I have Royal Mail proof it was delivered, and even got an email from Lookiero to say they had received it.

Not long after, however, they said my return was invalid as I didn't use Evri, and that they hadn't receive the parcel. They have been trying to charge my account £278 every week for the last few months despite my attempts at trying to speak to someone to discuss the problem (I've only had generic AI responses). I have blocked the payments through my bank account.

Lookiero have since escalated it to a debt collector. I have gathered all my evidence, which took a long time, and sent it to them. They are continuing to say I owe Lookiero £278 and have added on a £25 fee taking it to over £300. My latest email from the debt collector has said Lookiero will now be starting formal court proceedings because I have not paid. This has been going on since the end of June.

I'm at the point now I just want it to go away, it's really stressing me out and I don't want to go through the court or have it affect my credit score. On the other hand, £300 is a huge amount to me and at this time of year will have a big impact.

What would you do?

YABU - just pay the £300 and consider it a lesson learned
YANBU - keep fighting them and don't let them get away with it

I have already contacted Citizen's advice, Resolver UK and Watchdog.

Sorry that ended up long after me saying I would keep it short.

I had this with them. I sent it via Evri and they denied receiving it back. Maybe they didn’t 🤷🏻‍♀️ but I had proof to show I had sent it. I think their system is a bit shoddy booking items back in. It didn’t go any further. I absolutely refused to pay it.

Yes you can leave a review online but stick to the cold facts and keep any emotion out of it. The AI you were using will draft a review for you. AIs are good at drafting very cool professional replies which just concentrate on the facts.

They have their goods back. They just haven’t accounted for them properly in their systems, because the Evri label was missing or was not zapped at their end. But if you have proof the parcel was received into their warehouse/office premises, then you should fight them.

Surely each item of clothing was zapped into the parcel by them, using its barcode, before it was posted to you, so they need to search their stock room to find it. I’d wager they haven’t done this.

@peeved123

Going against the grain here... It's up to you if you want it to go to court, but I would be worried about getting a CCJ, and it affecting my credit record, so I would pay up, and consider it a lesson learned.

I am dying to know where you live that doesn't have an Evri drop off point for 3 hours away though... Are you in The Shetland Islands? Nowhere on the UK mainland has no Evri drop off points within 3 hours. Indeed everywhere in the UK has an Evri drop off point within one hour. Even so, The Shetlands do have alternatives.... So I'm a bit confused as to how you're over 3 hours from any parcel drop off point.

.

They won't have a leg to stand on given " Royal Mail proof it was delivered, and even got an email from Lookiero to say they had received it."

They really cannot then claim it was not delivered

@Weekendplans nope not me, but now and I need to go and read that particular review 😂

I’m not in Shetland but I assure you it is almost 3 hours to my closest drop off point. I’m not going to give away my location for obvious reasons, but I’ve even sent Lookiero a map showing the Evri drop off pins, and circled my location, to prove it would be impractical to return it to a drop off point.

Are there no alternatives? You must surely have a post office within fairly close proximity... 4-5 miles...?

I understand you don't want to share where you live @peeved123 but I am just baffled ... Just puzzled as to where anyone could live in the UK that is 3 hours or more from an Evri drop off point! 😬

It's a totally moot point @Ved the parcel has been tracked and returned via Royal Mail!

Yes, I had to go to a post office (Royal Mail) to return. This is the whole problem. They are saying they didn’t receive them because I used RM and not Evri

@VedI encourage you to spend some time in Scotland outwith the central belt. The struggle is real 😂

4 hours ago you posted this and 4 hours ago the package apparently was still meant to be on its way back

Are you seriously saying this review isn’t from you?

How was the parcel delivered in the first place? Was it evri?

It is very clearly from you!!