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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that the number of train cancellations is totally unacceptable.

101 replies

MrsBennetsPoorNervesAreBack · 19/07/2026 19:05

Just that, really. Every time any member of my family has taken a train in the last few weeks, at least one of the trains that they're supposed to be travelling on has been cancelled.

What is the point of having a train schedule at all if they never stick to it?

It simply isn't good enough.

OP posts:
Zipidydodah · 20/07/2026 20:49

hattie43 · 20/07/2026 19:12

I live on the south coast and I can guarantee I cannot get back from a day trip to London because the train is either cancelled or have decided to not travel as far south . I’m starting to find the number of ‘ people on the lines ‘ suspicious .

Yep me too!
we are travelling south - might get to Swindon, possibly stroud after that well bad luck - we’ll chuck you off at any point because the crew are “over hours”

Zipidydodah · 20/07/2026 20:51

The job is more mechanized / automated than ever before but we still want wages higher than bloody doctors, teachers, nurses 🙄
The faster they automate all trains the better - no staff needed

DdraigGoch · 20/07/2026 21:04

ThisSereneGoose · 19/07/2026 19:18

Try commuting in and around London on a daily basis.
and people wonder why people are so heartless when there are casualties delaying or cancelling trains. They just had enough.

It's all the continuous excuses, short of staff, signal problems, wrong kind of wind/ snow/ rain/ heat/ leaves on the track/ trespassers/ sink hole

We must accumulate ALL the incidents that happen in other countries combined.

People are shocked when there's a train running, and some say that they even witnessed train ON TIME but no one believes them

Made a long distance trip today, including crossing London. Admittedly the first train did arrive 10 minutes late in Euston, but it doesn't take the official 50 minutes to get from one train in Euston so I made my onward train from Waterloo easily. Which ran on time.

If you think that other countries are so much better than us, I am going to assume that you've not got much experience of long-distance travel in Germany. Deutsche Bahn is considered a national embarrassment these days.

DdraigGoch · 21/07/2026 00:05

AprilMizzel · 20/07/2026 14:51

DH commutes by train mainly possible as there are frequent trains due to being on both local route - which have new rolling stock due to welsh gov investment - and being on London route. Also line got upgraded few years ago with electification.

Tyring to go further afield to see family or on hoilday when we tend to encounter huge problems with trains.

I suspect what is needed is more investment in track, in staff in newer rolling stock which privitsisation was trailed as bringing and I don't think it did. It's not like ticket prices haven't got very expense these days either.

But what gets me with cross country is they know the routes are already crowded and then they often cancel trains - leading to fequent over crowding and complaints - but they still have only a few carriages on. There may be a reason why trains need to be shorter but many times we've thought a longer train would solve some of their custmer satifcation issues.

The reason that Crosscountry run short trains is that successive governments over 20+ years have refused them permission to lengthen them. Would cost money. The money could be recouped through extra passengers carried on the longer trains, but the Treasury have an extremely risk-adverse attitude.

If you wanted to invest £1 with a near certain chance of a return of £2, the Treasury would rather you didn't invest the £1.

DdraigGoch · 21/07/2026 00:12

Zipidydodah · 20/07/2026 20:47

And a huge proportion of the time cancellations are due to lack of crew who have gone “over hours”
only job in country paid at 60K plus but 37 hours and not a minute more in case of ‘fatigue‘

What a load of cobblers.

hattie43 · 21/07/2026 07:58

DdraigGoch · 21/07/2026 00:12

What a load of cobblers.

I don’t think it is cobblers . I’ve been on trains where they’ve announced delays whilst waiting for replacement staff because the current ones have ‘ gone over their hours ‘ .

Poppinpoppinpopcorn · 21/07/2026 08:41

ThisSereneGoose · 20/07/2026 18:55

I am sure it's not, but my misery is very localised geographically

London actually has a very good bus and tube service, I know as I've used it. Now try going north and see how it compares. Oh wait it dosent compare because everywhere else is far worse. Londoners don't realise how lucky they are..

AgnesMcDoo · 21/07/2026 08:44

MrsBennetsPoorNervesAreBack · 19/07/2026 19:11

It's 20 degrees here today. I would expect the train service to be able to cope with this.

I also live in a part of the UK not experiencing the heatwave and averaging 20C.

I agree that trains are completely unreliable and I avoid them unless absolutely necessary.

they are also ridiculously expensive in comparison to air travel.

Ladygreytealoverhere · 21/07/2026 08:47

Needmorelego · 19/07/2026 19:10

Depends on the train company and whether something is out of their control.
Some companies are worse than others.
It's extremely irritating I agree.
@MrsBennetsPoorNervesAreBack what train company are you using and do they give a reason for the cancellation.
Southern and South West Trains have had a lot of issues lately - but it's because of trespassing on the tracks.
The whole of Clapham Junction station area ground to a halt recently because of some idiots walking all over the tracks.
That wasn't really the train company's fault.

My husband's train journey last week was delayed because of cows on the line.😕

Needmorelego · 21/07/2026 09:34

Ladygreytealoverhere · 21/07/2026 08:47

My husband's train journey last week was delayed because of cows on the line.😕

A few years ago I got stuck on a train because of some cows on the line.
The farmer was called to come get them and the train driver was giving us passengers running commentary which was actually quite funny.
"Ok.....the farmer is here. Oooh he looks angry. These cows are in big trouble"

Ladygreytealoverhere · 21/07/2026 09:39

Needmorelego · 21/07/2026 09:34

A few years ago I got stuck on a train because of some cows on the line.
The farmer was called to come get them and the train driver was giving us passengers running commentary which was actually quite funny.
"Ok.....the farmer is here. Oooh he looks angry. These cows are in big trouble"

😆

NoWordForFluffy · 21/07/2026 10:04

hattie43 · 21/07/2026 07:58

I don’t think it is cobblers . I’ve been on trains where they’ve announced delays whilst waiting for replacement staff because the current ones have ‘ gone over their hours ‘ .

I had to wait at Crewe for over 30 minutes the other week while we waited for a new driver for this reason. Luckily they didn't cancel us!

Badbadbunny · 21/07/2026 10:46

Zipidydodah · 20/07/2026 20:47

And a huge proportion of the time cancellations are due to lack of crew who have gone “over hours”
only job in country paid at 60K plus but 37 hours and not a minute more in case of ‘fatigue‘

Apparently they can also have a second "break" if their break is disturbed by a manager talking to them during the break, however briefly, again for H&S reasons. Doesn't have to be anything major or lengthy to "restart the clock".

Badbadbunny · 21/07/2026 10:47

Poppinpoppinpopcorn · 21/07/2026 08:41

London actually has a very good bus and tube service, I know as I've used it. Now try going north and see how it compares. Oh wait it dosent compare because everywhere else is far worse. Londoners don't realise how lucky they are..

Yup, I laugh when a Londoner complains about their train/tube being cancelled and having to wait 5-15 minutes for the next one! Here in Northern Land, the "next one" could be 2 hours later, and that could be cancelled too especially on a Sunny Sunday!

Sartre · 21/07/2026 10:48

Agreed. Regularly use Transpennine and occasionally northern. So many delays I have to always intentionally get a much earlier train than required to make sure I get to work on time.

Sartre · 21/07/2026 10:49

Badbadbunny · 21/07/2026 10:47

Yup, I laugh when a Londoner complains about their train/tube being cancelled and having to wait 5-15 minutes for the next one! Here in Northern Land, the "next one" could be 2 hours later, and that could be cancelled too especially on a Sunny Sunday!

This is very true. London’s transport system is amazing. Have had issues with tube stations randomly being closed though or certain lines and that’s been annoying but I’ve walked to another station instead.

Zipidydodah · 21/07/2026 11:13

DdraigGoch · 21/07/2026 00:12

What a load of cobblers.

Tell me you don’t regularly use GWR south west without telling me!

Talk to ANY of the station team. They’ll happily tell you. I do every week!

The crew themselves often announce it on the train when they stop the service at a random point on the line.

ThisSereneGoose · 21/07/2026 11:19

Poppinpoppinpopcorn · 21/07/2026 08:41

London actually has a very good bus and tube service, I know as I've used it. Now try going north and see how it compares. Oh wait it dosent compare because everywhere else is far worse. Londoners don't realise how lucky they are..

If I could get the "very good bus and tube"to work, I wouldn't be complaining about the nightmare of commuting by train would I?

It's refreshing to hear we are lucky, usually we are just fools to live in an overcrowded very expensive city, so I take that 😂

And london IS a fantastic place. Trains in and out of the suburbs are beyond shit.

DdraigGoch · 21/07/2026 19:30

hattie43 · 21/07/2026 07:58

I don’t think it is cobblers . I’ve been on trains where they’ve announced delays whilst waiting for replacement staff because the current ones have ‘ gone over their hours ‘ .

"Huge proportion" is certainly cobblers. Most delays are infrastructure-related to start with, and to go over their hours there must have been a delay in the first place.

The rulebook is written in blood. Fatigue rules exist for a reason.

Janefx40 · 21/07/2026 19:33

Part of my issue is the lack of info. I am regularly at the station while we just get a sign saying delayed but no information. The other day they finally announced a platform then left us standing by the closed doors for 15 mins before cancelling the service and not even informing us (people saw in their apps). As a result I was standing up for over an hour waiting when a bit of information could have at least allowed me to find somewhere to sit and work or wait in a cafe. It just feels like a total lack of care for the customer

DdraigGoch · 21/07/2026 19:35

Badbadbunny · 21/07/2026 10:46

Apparently they can also have a second "break" if their break is disturbed by a manager talking to them during the break, however briefly, again for H&S reasons. Doesn't have to be anything major or lengthy to "restart the clock".

That's Daily Mail bollocks too.

DdraigGoch · 21/07/2026 19:37

Zipidydodah · 21/07/2026 11:13

Tell me you don’t regularly use GWR south west without telling me!

Talk to ANY of the station team. They’ll happily tell you. I do every week!

The crew themselves often announce it on the train when they stop the service at a random point on the line.

The plural of "anecdote" is not "data"

Pickthepissingpepper · 21/07/2026 19:43

SamAylward · 19/07/2026 19:09

Given the conditions (for which the UK rail network was not designed), I think the service is still good. I am in the South East, use trains regularly, and have only had one cancelled since Easter.

If you want to see a truly bad rail network, go to Germany.

In the SE too and have travelled 3 times in the last 6 weeks of which 2 of those trains were cancelled. One due to signalling issues and the other due to a driver not turning up.

Mycatmyworld · 21/07/2026 19:53

DD has just returned from Japan. Railway apologised profusely about the next train arriving late….a staggering 4mins, worlds apart

Madamefroufrou · 21/07/2026 20:08

tigger1001 · 19/07/2026 20:12

I've stopped using the train these days and get the bus instead. The bus services we have here connecting towns/cities/airport is fantastic. You have to book a seat, so guaranteed one, and it only stops if someone is booked on or off at a stop. It's much cheaper than the train and far more reliable.

where is this?

we have started to take the Oxford Tube bus into London, NHG,
walk down to Kensington High Street, or onto Marble Arch then
Victoria, as it is comfortable, tinted windows, wifi, toilet, seatbelts,
eating food not allowed which is a real bonus, rather than the train
which can be two carriages only, packed, hard seats, no wifi, toilets
not working, ridiculous ‘service’ and unpleasant
we can also take the coach to Heathrow via High Wycombe, which
then carries on to Gatwick
this excellent and civilised form of travel was a revelation to us,
every 20 minutes, no going back now