Payment late for work

52 replies

Greenfingered1 · 11/09/2025 10:33

My husband and I own a small decorating company and have a selection of clients who we regularly do work for. One couple who are retired in their 70s we did some work for on monday. They generally pay about 2 days later by bank transfer, I think it's a case of when the husband checks his emails and sees the invoice. Anyway, it's now Thursday and we haven't received payment. AIBU to text with a polite reminder or should we wait another day or two?

OP posts:

BeltaLodaLife · 11/09/2025 12:47

Greenfingered1 · 11/09/2025 12:13

I didn't think i needed to. We're a business. Of course they signed, of course there are terms and conditions. I said we are company.

I have written this many times now. All i wanted to know is AIBU reminding them given their loyal custom?

Surely anyone can see that's a dilemma? Regardless of terms and conditions in place. These are customers of two years who we regularly do work for. Is a reminder unreasonable? Simply that.

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If there are terms and conditions then follow them. You don’t need mumsnet for that.

Loyal customers pay on time or, at the very least, they contact you to explain that it will be late and apologise.

Original poster

Greenfingered1 · 11/09/2025 13:05

BeltaLodaLife · 11/09/2025 12:47

If there are terms and conditions then follow them. You don’t need mumsnet for that.

Loyal customers pay on time or, at the very least, they contact you to explain that it will be late and apologise.

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Yes loyal customers do. But these loyal customers are 77 and 79 and quite forgetful.

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