Please help! Think I’m going to miss my flight!!

[Jtfrtj]

I booked a Jet2 flight through Booking.com and regretting it right now, wish I’d booked directly

When I booked my flight, booking.com confirmed via email with my flight details. Including a flight number, booking number, and an automatically generated email address that I’d need to use to check-in with. (See screenshots below, which includes their explanation of why my personal email has not been used)

As I fly tomorrow morning, check in has opened. I checked in via a link to the Jet2 website which Booking.com emailed me.

All fine, entered passport details, allocated seat. Good so far.

Now in order to download the boarding pass it’s telling me I need to download the Jet2 app.
Downloaded Jet2 app, and it’s asking for the booking email. I provided the automatically generated email, which booking.com said id need to check in. And the app tells me they need to verify my email and have sent a code to said email… but of course, I do not have access to this?! It’s a made up email by Booking.com

i logged in via my personal email, hoping that would work. Verified my personal email, logged in and when I select “add booking” and enter the booking number, an error message pops up “The booking email address does not match the account email address” Well of course is doesn’t?!

I can’t get my boarding pass and I’m stressing out.

See screenshots below.

Has anyone dealt with this before??

Can you not check in at airport ?

Get your boarding passes printed at the airport desk.

I’ve already checked in on my phone. The status of my booking is download boarding pass. Would the check in desk download/print my passes for me if If manually checked in already?

Can you not check in at the airport? Get ready and go ASAP.

Would it cost to get them printed? I don’t have any check in luggage. Only a cabin bag

Don't stress, just check in again at the airport and print the pass, either at a kiosk or check in counter.

Probably will cost but likely less than the cost of wasted flights.

I am sure they will be able to. You may have to pay something.

I’m sure you can just get them printed out at the airport. It says check in opens 3 hours before the flight

It’s fine. Just check in at the airport. It means going a bit earlier to be safe, but don’t stress it.

Have you googled what to do in this circumstance or asked AI? You can’t be the first person this has happened to.

Most airports have those self service machines where you can print your own luggage tags and boarding passes. Just do that when you get there. You are already checked in so you’re on the flight.

Honestly I’ve searched Google already I can’t find anything!

Go to the desk at the airport. They'll sort it. It might cost money, it might not.

Don’t worry, you won’t be the first person this has happened to, get to the airport early, find the jet2 desk or go to check in as soon as it opens and they’ll be able to sort it out for you

Jet 2 are great, always lots of staff and check in desks. Go abit earlier and they will sort it

To add - I had exactly the same stress when I booked a flight through booking.com. I was able to check in but had the same problem with the email address not being mine. More stress than I’d be willing to accept and I wouldn’t book a flight through them again because of it.

Just get to the airport in plenty of time and find a Jet2 employee and explain the situation.

Get some sleep while you can. Stressing won't help! :)

Just sign out of the Jet2 app, you can then retrieve the booking as a guest using the ref and your surname. I do this with work flights the whole time. Never had an issue.

Social media, have you got an X account,,post there or DM them.

Try this

Thank you! Glad to know it’s not just me.

Thanks to everyone else for putting my mind at ease too, looks like I’ll just need to print the boarding passes off myself via the self service machine. Or failing that, the check in desk.

Sorry forgot about images being reviewed.

Briefly: Access 'Manage my booking' on Jet2 app using your booking reference and surname. If that doesn't work try the Jet2 website direct. Good luck.

Jet2 don’t charge to print out the boarding pass. Just head to your departure airport in the mornjng and go to the check in desk or sales desk and they’ll do it for you there.

Pretty sure airline staff will be able to print your boarding pass, even though you checked in yourself. I printed my own at home but my printer heads were misaligned and the QR code wouldn’t scan. They printed me out another at the airport no problem. This was BA, but I’m sure if they can do it Jet2 will be able to as well, although they may charge you something for it.