Online delivery - how often do supermarkets give you substitutes?

[Partyinfrance]

I've not been getting shopping delivered for that long, but I've found that every time I've had 2-3 things substituted, which is fine. However I've just received an email for today's delivery with 2 things substituted for something completely different, not even close to the original.
I just wonder what goes through their mind. I can send them back but I'm not able to choose something else in their place, so I'll have to go out and buy them, which defeats the whole object. Has anyone else had these problems?

I never get substutes I guess cos I order the cheapest everything and it would cost them more to sub it.

I tend to order the cheapest too, I'm ordering a lot of the just essentials range by Asda! So if they don't have your items in they just don't send anything?

I might try another supermarket!

We get one or two every couple of orders. I think the thing is programmed to substitute something, rather than the person choosing it.

Ocado, very rarely.

I use Tesco, i find I get substitutions on about half my shops, normally no more than 3, and they are normally sensible. About once every 6 months I get a truly stupid one.

I shop with Sainsburys, usually 1 or 2 subs but they are usually sensible! I had one odd sun recently but the product I had ordered was niche and there wasn’t an obvious sub for it.

We got subbed normal cat food for senior cat food last week, DCAT was offended.

I shop with tesco and it varies, can go weeks with no subs then have a few in other orders. Today was a bit mad ordered dc some mini gluten free chocolate bars and was sent a pack of jammy dodgers (not gf). I looked on what's in store and they had an alternative gf chocolate bar. I also find at certain times of the year they have more odd subs (the drivers think it's when they have an influx of new staff eg Christmas and September they have new students).

Morrisons. Never, or at least only once every few months. They use the same software and warehousing as Ocado and it's excellent. Can't fault either.

Sainsbury's and Waitrose online don't use dark stores in my experience in our area and it's hit and miss as it depends what's on the shelves when they go to put your order together. Lots missing. Never again.

Good points to keep in mind, thanks! Sending non GF in place is just thoughtless of them.

Mine is Tesco's, yes they just bring nothing if the items is oos. Poor oh got no cigarettes a couple of weeks ago.

We have deliveries from Tesco. You get a receipt emailed first thing in the morning which shows the substitutes first and driver usually asks if we are happy with subs and if not, he takes them away and I get a refund. If something is damaged I WhatsApp them with a photo and they usually refund the item.

I use Tesco & tick no substitutes.

im vegetarian, low carb & I live alone (so no one to fob them off to) it's too big an ask for a substitues

Ocado. Rarely get them. Can't remember the last time I did, big shop every two weeks.
Morrisons - Click + Collect much frequent although I order the night before collecting. Never too crazy though,

Asda we have a few substitutions most weeks

I have used a variety of different places and have found that Morrisons are the best when it comes to no substitutions.
Asda and Tesco were awful.

My biggest problem is I can't eat gluten and often I order lots of gluten free things like GF bread.
I find with Asda, unless my delivery slot is early in the day, they just don't have the bread or try and substitute it with anything else so I have to make a separate trip to a different supermarket to buy GF bread.

Always have at least one substitution, usually more. For occasions where it would be catastrophic not to get exactly what I need (birthday meals, visitors to special meals, Christmas) I always arrange my order early enough so that I have time to go out and get the things I really need that I haven't got.

Morrisons, all the time. Asda very rarely and it's always something pretty close to what I wanted.

Same general experience with Sainsbury's really.

Ocado. Almost never.

I've recently started home delivery with Sainsburys again. They price match some items with aldi and I might get 1 sub every 2 deliveries. They are also reasonable.

Sometimes use asda, but get more subs and not always reasonable. Ordered Chinese spring rolls from the freezer section, got an Indian goard vegetable!

I shop with Ocado and have only ever had a substitute a couple of times, always crumpets where they sub one brand for another.