Anyone who has been trying to get a doctors appointment will now how difficult it is at the moment. Took an hour most days just to get through to reception. I had a nightmare getting a face to face appointment for a breast problem that I wanted looking at. I had 2 telephone ones first but eventually got a face to face one. I was examined and was told I would be referred to the breast clinic as it was agreed something felt not right. I got a telephone call after a few days offering me an appointment 8 days later. I felt so relieved that it was finally been taken seriously. Then this evening I got a phone call from hospital saying the consultant in charge of the clinic won’t see anyone due to COVID restrictions and now my appointment has been changed to a telephone one 2 days later! I said to the woman on the phone that it really wasn’t good enough and how can you fully assess someone over the phone. She said completely understood etc but she was just the messenger. I said this will cost people their lives to which she agreed and said I should tell my concerns to the consultant when they call. I really feel like crying I’m so worried. Sometimes it’s hard to describe a problem on the phone and I’m worried it will just get dismissed.