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AIBU?

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Original poster

Ordering from ikea!

44 replies

Happycat1212 · 18/05/2021 12:59

Has anyone ordered from ikea recently? The reviews online are awful but I desperately need some new furniture! I can’t go to the sto re so online is the only option, aibu to just order online anyway even though the reviews are awful?! Has anyone had a good experience recently

OP posts:
HappyWipings · 18/05/2021 13:00

I've had no problems with my recent deliveries or products. I ordered shelving and a wardrobe a short while ago and received them within a week.

FishintheStream · 18/05/2021 13:03

Just had a delivery today. Absolutely fine.

Original poster
Happycat1212 · 18/05/2021 13:05

The trust pilot reviews are really bad but I want the kallax and I can’t find an alternative that looks as good anywhere else!

OP posts:
Guardsman18 · 18/05/2021 13:07

My experience was a good one too. Placed order, got email, delivery was a bit long - ordered Jan, delivery date March. Could have been a stock problem?

I had a txt the day before delivery with a time and it arrived as they said it would. All for £15.

NoIDontWatchLoveIsland · 18/05/2021 13:09

Their order system is mad. They kept letting me order a desk, saying it was in stock etc, charging me, then I just got a text on the day it was due to be delivered saying it was cancelled. I had to use resolver to get my money back. It's weird it's like an online order is simply a wing and a prayer that no one goes to the store and buys your chosen item before your delivery date.

NoIDontWatchLoveIsland · 18/05/2021 13:09

Oh and their delivery times are terrible, months and months.

Motnight · 18/05/2021 13:10

Ordered something on Sunday evening and it has just arrived.

NoIDontWatchLoveIsland · 18/05/2021 13:11

Worth being aware lots of their "online" is simply you requesting it be delivered from your nearest store, it's not centralised, so varies a lot depending on your local store.

User1284568195 · 18/05/2021 13:11

We've had two deliveries from them recently. Fantastic service everytime. Happy, friendly, helpful drivers, all items received and not damaged.

Iheartmysmart · 18/05/2021 13:11

Had a great experience with two IKEA deliveries recently. Was a bit worried when my initial delivery slot was 7am to 7pm but had a call the day before the order was due with a one hour slot. Also had a call from the driver to say exactly when he’d be arriving and he also quite happily carried the boxes upstairs to my first floor flat for me.

GRMA · 18/05/2021 13:15

In the last week I have had 3 different Kallax unit delivered no issues at all, driver was really helpful and polite, unit are so easy to put up and look fabulous x

SchrodingersImmigrant · 18/05/2021 13:16

@Happycat1212

The trust pilot reviews are really bad but I want the kallax and I can’t find an alternative that looks as good anywhere else!
There is one thing about reviews. People with just standard "yeh, it's ok" experience rarely write them. Similarly people who were super happy. It's good to see what the common complaint is in bad ones, but it's important to remember that majority of customers never write any
Original poster
Happycat1212 · 18/05/2021 13:25

That’s true people rarely leave reviews when they are happy with the item. I’m know I’m guilty of that! Going to go ahead and order then thanks

OP posts:
JustMeAndWheatley · 18/05/2021 13:38

Deliveries in the past have been fine.

I want to order something online at the moment but the next delivery slot available is in July! We’re only 40 minutes away from the store but I can’t face going.

Original poster
Happycat1212 · 18/05/2021 13:40

I’ve just checked and the next delivery for me is a month! That is really long not sure I can wait that long 😕 my local store is 4 miles away but I don’t drive!

OP posts:
happytoseeyou · 18/05/2021 13:42

It may also be worth looking on Facebook Market place, people in my area seem to be always selling on Kallax units so you might be lucky and get one locally.

Caspianberg · 18/05/2021 13:45

No problems here. Ordered a sofa bed, it arrived 4 days later as scheduled.

Original poster
Happycat1212 · 18/05/2021 13:45

I don’t drive so wouldn’t be able to collect it

OP posts:
ethelredonagoodday · 18/05/2021 13:46

I've had an order in since March for some light fittings. £15 delivery fee and the timescales are ridiculous. My first delivery date came snd went apparently due to a processing error. Now booked in for next week. We will see what happens but I don't think I will order from them again.

THNG5 · 18/05/2021 13:49

@Happycat1212

I’ve just checked and the next delivery for me is a month! That is really long not sure I can wait that long 😕 my local store is 4 miles away but I don’t drive!
My local IKEA has a taxi delivery service. So you go in and buy what you need and then come back in a taxi. Once, we bought more than expected and got a taxi to bring the extra stuff that wouldn't fit in our car back. Driver even unloaded it.
rirette · 18/05/2021 13:51

My experience is that it's worth checking back regularly for slots and availability of stock. I wanted to buy some patio furniture and it was saying out of stock and next delivery date two months away anyway. I checked back every day and a week later it was back in stock and next delivery date was only a few days later. Good luck!

Heidi1976 · 18/05/2021 14:06

The delivery is fine. The cost is NOT. £40 for a £150 order. Absolute joke!

freakyfridays · 18/05/2021 14:12

My only negative is how painful it is to order!
Things only show as "out of stock" at the end, not when you add them to your basket, so it's infuriating.

Too many items are out of stock for delivery, but fully stocked in store.

Apart from that, as long as you are happy to be stuck home for 12 hours (between 7 and 7 I believe), it's fine.

rirette · 18/05/2021 14:13

Yes the cost is a bit eyebrow raising. £25 I think, for £200 patio furniture (light ones) and wooden tiles.

muchtoocold · 18/05/2021 14:15

I haven't had any issues previously with IKEA deliveries but in lockdown couldn't get one without paying the earth. Got an alternative for Kallax from Argos which did the job so might be worth a look, searched for cubed storage or something like that.

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