To ask for my money back?

[OchMumItsJustMaBow]

Went to a new hairdresser yesterday (tried a few now to find one I like) and she has completely and utterly ruined my hair. I asked for blonde balayage (which I’ve had before and really liked) and I’ve ended up with this.

My DP says it’s ‘not that bad’ but I beg to differ! It’s patchy, orange and awful. I didn’t realise how awful it was until my colleague asked what had happened to my hair and took a photo to show me! I’ve messaged the hairdresser with photos attached to say I’m not happy. WIBU to ask for it to be fixed by a more senior stylist or for my money back?

Yes I would . It’s not awful but I can see how it would be nothing like you had in mind. Just go straight back, be polite and firm . Resist the offer to correct it.

It’s not great. What did it look like before?

It was just grown out blonde balayage before, none of the orange!

It doesn’t look that bad, but it’s definitely not balayage. I would ask for my money back and find another hairdressers who can do the job right.

I agree. It’s not terrible. Not embarrassingly bad - but also not what you asked & paid for.

I wouldn’t allow the same salon to correct it TBH. I would just ask for my money back.

There’s just no order to it!

I personally don’t think it’s the worse i’ve Seen but YANBU to go back if you don’t like it. I would and have done so in the past. Good luck.

Did the hairdresser even know what a balayage is? I could do better with a home dye kit!

Yes I'd go back. Did you show any pictures of what you wanted?

It's awful you need to tone it rapidly

She’s replied to my message saying it’s not her fault my hair is so dark

I’ve been having bleach for 9 years and never ever has it gone anything but a lovely pale blonde. She’s made no offer to correct it but has asked when I want to come in to get it done again (and pay!)

I didn’t really want to go into the salon and make a fuss but she’s not offering to sort it out so I guess I’ll have to

Yes I would definitely be expecting my money back! Sorry OP it’s not nice

Complain. But did you ask the hairdresser or see any pictures of their previous balayage work?

Phone and ask to speak to the manager (hopefully she’s not the manager), they should fix it without hesitation.. it’s clearly not what you have asked for

OP I had a very similar experience a few months back and got a similar response from hair dresser and salon owner- it cost me £80 to go from alright hair to shit hair and then another £7 on a box dye to cover it up.

I hope your salon is more accommodating than mine was

I’m not sure what your legal position is. Did you ask for a continuation of what you had in the first picture? Did the hairdresser give you any indication that she thought your hair was too dark for the desired colour?

Some salons are useless when you complain. They will make up any bullshit excuse to get out of sorting it out for you. I once spent £650 on hair extensions that mostly all fell out within a few weeks, would they admit fault? Nope, apparently it's normal that they all fall out 🙄

She’s replied to my message saying it’s not her fault my hair is so dark

Yikes. I don't think it looks terrible, but if you're not happy with it, you should either have them fix it or get your money back.

I had an initial face to face consultation with her where she looked at my hair and asked what I wanted, I said that I’d like blonde balayage as a continuation of what I had already. She has photos of balayage on her Instagram (though couldn’t they be anyone’s?!) and said it wouldn’t be a problem to do. There was no mention of my hair being ‘too dark’ (it isn’t).

I didn’t think she left it on long enough (definitely not as long as it’s been on before - my hair usually takes 4 hours minimum just for colour and I was in there 3.5 including a cut and blowdry) but I didn’t say anything as I figured she was the professional and knew what she was doing.

She’s fairly junior so at least she isn’t the manager, who I’m hoping might be more accommodating if I actually go into the salon in front of other customers to ask what they can do about it.

She’s replied to my message saying it’s not her fault my hair is so dark

Well who's fault is it then? Only a crappy hairdresser would blame the clients hair. Mine is really dark but my hairdresser doesn't dye my hair orange, because she's a competent and brilliant colourist.

I didn’t think she left it on long enough

I don’t think it can be that. Some of that colour looks very blonde to me.

Yanbu, I don't think it is bad. But if you aren't happy, go back.

Some of it looks really blonde because it was already blonde! The almost translucent blonde was already there, and everything above it was done yesterday.

I had this... 6 weeks before my wedding. For some reason the stylist painted my hair with ultra strong peroxide and it ended up all orange about half an inch from my roots... I ended up being in the salon for 9 hours in total whilst they fixed it and at one point I had three stylists painting my hair in a frantic panic trying to get it back to normal.

I didn't pay.

I hit yabu as I like it!

How much did you pay...?