After having lived with our easy to care for cheap, very comfortable, but now slightly worn sofa for 17 years, we decided to splash out on a new sofa. This was last year in December to take advantage of the Christmas sales. We decided on the Habitat Opollo sofa - very large, with a chaise, and quite expensive. We were told it was in stock and could be delivered in 2 weeks. We paid for it in full.
Fast forward to 5 months later and we still haven't received it.
I spare you all the boring details of what happened in these 5 months, but briefly, we were given various delivery dates (3 in total, on 2 of the days I took the day off work), all of which were cancelled on the day as the delivery company either had no parts of the sofa or just one part.
I have made numerous phone calls to Habitat and have always spoken with very nice, but totally ineffective employees.
Today, finally, I had enough - again, a promised delivery, but when the delivery person came he said they forgot to load our sofa on the truck, and I would need to arrange a re-delivery.
So I called Habitat to cancel and was told that I had to pay 20% of the purchase price as it was made to order (I wasn't made aware that this was made to order, when I paid for it, I was told it was in stock and ready to be delivered)
So I basically entered a contract with Habitat - I pay, you deliver. They don't fulfil their part of the deal, have my money and then I'm being penalised for their ineptitude!
I'm actually in touch with them and they are "trying" to waiver the 20% charge. But I'm still furious. And also a bit sad because Habitat used to be such a good shop.
But mainly furious!