Why don't they just display the right price???

[Jemmajamjar]

I hate it when the prices in shops are shown from £--.... I went into Pandora today to get a charm as a present. There are lots of trays with different charms and prices from £20, from £30, from £40 ect. I went to the from £30 tray and chose the charm I wanted ( I expected it to be between £30-£40 as the next tray was from £40) When the shop assistant wrapped it for me she said £60 please. My heart sank, it was a collection gift for a work colleague so I had to pay the difference. I know I should have asked the price in the first place but I just assumed. I was too embarrassed to say I didn't want it then, Why can't they just have exact prices.... Arrrgh 😤

£60 for a charm
Pandora know what they're doing.

Why on earth would you add £20 of your own money to a work collection gift? Just say, oh no I only have £40 and ask them to get those ones out again. No shame in that at all.

Sales techniques. When there's an "up to 70% off" sign in a window then more than half of the sale will be 10% off and a couple of 70% items.

How do you know the assistant didn't get it wrong? It might have been a £30 charm you were charged £60 for!!

You should have queried why it was on the £30 tray.

Been in similar situation - but I told the assistant to take it back. I'm an annoying customer.

I could be wrong, but I thought if a shop displayed an item for a price, then that is the price they have to accept.

EG if you pick up (for example) a box of PG Tips and the label says "PG Tips £1.99" and they ring it in and say "3.50, please" you can point to the label and they HAVE to take that price.

Ring your local Trading Standards to check, but I'm sure this is correct.

However, if you've brought it and left the shop, I think you might be on shakier ground.

Why didn't you just say "oh no, that's more than I wanted to pay. Sorry, I'll choose something else"?

ImissGrannyW - sorry but you're wrong about that, shops aren't bound by the display price (if you want to bore yourself, have a read about 'invitations to treat')

I don't know if it's a law, but here in the US it is customary for a store to honor the marked price, even if it's wrong. I bought some pajamas on Friday, the tag said $34 was the clearance price, but they were on a rack with a sign that said "$19.99 Final Clearance." The clerk honors the lower price when I told her where I'd found them.

OP, you should have asked why a £60 charm was in the £30 tray.

Imissgranny I assume the tray didn't say "£30", but "From £30" so could be anything above that.

If you have the receipt you should be able to take it back and get a refund

I would get a refund and get something in your price range.

Surely when they said £60 you said no tha k you looking for a £30 one.

If it said "from £30" then the store has done nothing wrong (legally) and you have been caught out by their deliberately misleading labelling (which relies on people doing exactly as you did). It's a shameless ploy designed to create the very profitable for them situation you found yourself in.

If it said "£30" then there is room to get your knickers in a twist.

I see no shame in saying "oh sorry, I thought it was cheaper". You might even empower someone else to stand up and not be manipulated. If the tray said £30 I would have asked her to show me every charm that's £30 and would have had a really long think before choosing.

YANBU to hate it, it's disingenuous at best. But YABVU to pay 50% out of embarrassment, instead of saying to them "Really? No, I need something for under forty." You realise that the reason shops do this thing you hate is because of because of people like you?

Take it back and see if they'll refund, then get something in budget.

Next time don't be afraid to say you don't want to pay so much. I was in a shop and my DD saw a fairy on a unicorn on a shelf marked £5. Took it to the till and was asked for £15. Explained to an unimpressed daughter that I was not buying her something that expensive and told the till operator we would not be buying it. DD is 6 and took it quite well all things considered

Have also had the reverse and had a till operator check I knew how much something was before ringing it through. It was overpriced tat but below my 'I'm not paying that' limit

Ive bought a few charms in pandora and never assumed that " from £30" means "£30 something". They arent grouped that way. When looking ive just asked the price when im shown them.

If it makes you feel any better, I (well DH) refused an ice cream scooper at the till, because it was not the shown price on the shelf.

A. Fucking. Ice. Cream. Scoop.

Agree though, cynical me thinks this is done on purpose.

Also (not quite the same, but still). As a rule, when I get to checkout and something is a different price, I always walk back to the item with the store clerk, as years ago, caught a store employee switching the labels around AFTER I queried the price at the till being different to what was on the shelf. Granted, they don't have to sell it at the advertised price if it's wrong, but most stores will as a gesture; but only if they don't switch the labels around.

"£60? I thought it was in the £30 tray? What do you have up to £40?"

You can still return it for a full refund www.pandora.net/en-gb/company/faq_uk/returnsexchanges. If you are embarrassed just say the person you bought it for already has that particular charm. Then ask the price of other charms before you select one.

'From £30', etc., is a nonsensical way of marking prices.

Technically, all the charms in the shop over £29.99 are 'from £30', so why not throw them all in one big tray? It's not like anyone walks in thinking oh, I definitely don't want to spend less than £X.

Ridiculous.

I've worked in retail (high end cosmetics) for years and somebody saying "I can't afford that" is not unusual, or sneered at. Most people working in retail are paid pretty poorly in my experience-I can't afford the things I sell on a regular basis. Take it back and exchange it-don't be out of pocket.

I can relate OP....for years I would have done the same as you and just paid due to embarrassment but then...I got more confident and began to query things.

It's fine...the assistant is usually more embrassed than you!

BUT just last month I got caught out and burned BIG time. There is a,local craft shop in my town with some really lovely toys and things.

DD had seen these dolls she loved...I had a look one day as I passed and the tag on the doll clearly said 40 dollars

It did seem cheap given the beauty of the handmade dolly but it wasn't large or anything so whatever....I just though that this was a cheap doll!

. DD had been very good about a tricky dental appointment so I said she could have this doll as a reward.

I took her to get it after school picked it off the shelf and took it to pay...DD bouncing beside me with happiness.

Handed it over and the assistant said "Thats' 140 dollars please"

40 dollars for the dress and 100 for the doll.

I had no choice but to pay....it was almost all the money I had in my wallet!

I did have some in the bank but God! 150 dollars! I managed not to blanch and just said "Thank you, here you are" and paid.

but the fucking doll knocks me sick when I see it to be honest because it was labelled deliberately like that. ONly the dress it wore was tagged and the actual doll had no label for price at all.

IF DD had not been with me and all excited NO way would I have paid AND I would have said something about misleading labels.

Well...they got my 140 dollars but lost my custom. So it's a bad way for shops to go about.