i just went to the florist it does other bits to like little angels. in loving memory type of messages. when its my dads birthday/ anniversary of his death/xmas etc i always buy him something for his shelf/urn as i keep it at home. i asked do you have any trinklet xmas type things... she said no she does not know what a trinklet is... then i said do you have anything that maybe has christmas colours... she said no.... then i said ok do you have any ideas... she said no... all one word answers she did not even try and help. really pissed me of :( :( so aibu to think she could have at least tried to help or even if she could not at least used a bit of people skills