Oh get real about trip advisor. I've just checked it. www.tripadvisor.co.uk/Hotel_Review-g528856-d279581-Reviews-Bedruthan_Hotel_Spa-Mawgan_Porth_Cornwall_England.html
It gets 84% and a tripadvisor certificate of excellence. It's clearly not a pit.
I missed the other thread but I've been to the hotel several times over the last ten years, at various stages of redevelopment. Yes, it looks rank from the beach - but when it was built it was All Terribly Modern. Inside it's very welcoming.
My kids are probably too old for it now, and I'm not sure we'll go again (I have lustings over Watergate Bay), but we have probably had about seven or eight three/four/five night stays there. Initially the food was a bit rubbish, but we had a non-sleeping baby (who turned out to be autistic) so never got to go out. The food is hugely improved these days.
The staff are lovely. Nothing has ever been too much trouble. They make huge efforts to reduce their impact on the environment despite the ageing building. They have loads of environmental awards. For me that's a big consideration.
No hotel is ever perfect. Amongst the vast numbers of people who stay there, some will have a bum deal. That's inevitable. To write off a whole hotel (or anything) because one person posted about a bad experience is a bit odd, IMO.
I have very complex dietary requirements (sadly), as does one of my children and they have catered for us with thought and kindness. I've stayed over thirty nights in this hotel and never been fed the wrong food. I've spent three nights at the far more expensive Polurrian Bay hotel and they struggled with my needs, but I wouldn't post on Mumsnet or TripAdvisor to say they were wankers. It was lovely but too expensive ;). Yes, if I went there again I would explain my requirements in advance far more clearly, and explain what was needed
I don't go there to be the height of fashion. I go there to relax and feel comfortable and they've offered that to me and my family. And yes, I've heard many residents treating staff like shit when I've been there. There are some very entitled rude people out there, you know. And many of them are on mumsnet!
It's not a super glamorous hotel but it's very comfortable, very relaxing and the staff are great.