To expect a delivery driver to deliver in to the house.

[RedCountryRoads]

So I'm having some furniture delivered on Monday. The delivery driver isn't "insured" to bring the furniture in to the house. Not even the bedroom, just inside away from the elements so will be leaving it on a pallet for me to do with what I wish.
I don't even know if the pallet will be dumped on the roadside or it will make it to the drive.

Not the end of the world to me normally as I would happily rip the pallet apart and shift each bit of furniture separately but I'm 39 weeks pregnant and this is the Nursery furniture that I've been waiting 3 months for so don't really want to be lugging heavy things.

My family don't live close to help me and I've just moved so I don't know the neighbours to ask for help.
The company said they are happy to deliver on a Saturday so my DH can be there for a £100 charge which they reduced to £50 when I got a bit upset.

So AIBU to expect that a delivery driver should deliver in to the house? Especially as it is a baby company so should expect a pregnant woman to be waiting for the delivery.

most drivers are only insured upto kerbside delivery. they can be sacked or sued if they tripped in your house, damaged a wall, or hurt themselves..

a lot of them will do it though if you offer them twenty quid or ask really politely.. but only some, not all

ask your neighbours for help.. offer a cup of tea.. its a way to get to know them

That's crap, we've just had nursery furniture delivered, to the (upstairs) bedroom.

The company need to get insurance for it, if they are selling a product to people who can't actually lift furniture at the most common time of purchasing...

3 months? That's rubbish as well, we waited 2 weeks!

I live in a second floor flat and would not buy from anybody who would dump my furniture on the pavement outside. No way.

Never heard of anything like this. I couldn't even carry a dining chair from the kerb to my door, never mind serious furniture. Never seen any of my neighbours asked to carry their deliveries in by themselves either

I've had loads of deliveries lately. All but Argos took things to where I needed them, even the charity shop people. Argos brought them inside but couldn't take them upstairs because they weren't insured to carry heavy items upstairs.

I would ask the neighbours anyway. I'm sure they'd be happy to help. I've helped new neighbours move in if they are pregnant or elderly.

Bizarre - name and shame?

Apart from my sofas which where delivered into the sitting room, all other furniture has been left in the hall or I have managed to persuade them to bring it round to the back of the house into the dining room.

I would ask them exactly where they will be leaving it inside or outside and if it was outside I would cancel the order.

Don't name and shame - read your small print! We have been looking at ordering some furniture and have always made a point of asking whether the delivery charges include "to the room of our choosing" (and then when they say yes to that we make sure they realise there are stairs involved!)

Argos are rubbish I had to specify a delivery time which I did 12-5. I went out in the morning, returned at 11 to find my bunk beds and mattresses left on the street outside my house.

I'll get the furniture first and then name and shame. I've only got a week and a half before DC is due so I don't want any more delays or problems.

I can understand them not wanting to take it upstairs. Fine, just dump it in the hall, at least it's inside then.

Yep, name and shame. Our nursery list was with John Lewis and they happily delivered up some very steep stairs to the very room we needed the stuff in. We also got a big hefty nursing chair from Tesco and whilst they didn't offer to deliver right into the room, they were more than happy to leave it safely inside the door until DH got home to do the rest.

So that's two big UK companies who oblige. Very curious to know who let you down!

X-post. Bet I can guess anyway if other people's experiences are anything to go by.

I have less than a week until my second is due so I completely understand just wanting things to go smoothly at this stage! Good luck

Wow, I've never even had to ask. Every time I've ordered something big, the delivery guys have just offered to take it to where it needs to go. Even the ruddy big heavy mattress I bought last month got carried right up to my bedroom for me. Blimey.

Bunk beds was what we ordered

I just opened it and had the children carry all the bits upstairs while I drank coffee directed them. They do come in handy all these extra small people my kids bringing round

They did ask when I ordered if I lived in a flat or if there were stairs involved in accessing my property, so I assume they have different delivery people for stairs

It's crap, but as a short-term solution could you just cover it with a tarp until your husband is home to help? Not that that fixes the issue, but it could save you £50-£100!

Once he is over the threshold your own household insurance covers him.

Just ask him to push it through the doorway.... ?

I've never heard of this. Any time we've bought furniture it has been delivered right into the house, in fact right into the appropriate room. I'm not surprised you are annoyed, that is horribly frustrating.

I've just bought a new fridge freezer and the number of companies who specify they won't deliver into the house or up any steps is a joke. I made sure I bought from one who would leave in the correct place.

If they do dump it somewhere give your neighbours a knock and ask for help, I'm sure 99% of them would happily help you!!

Yes, your household insurance covers him, even if his doesn't. It is a huge pain, I can understand not wanting to lug things up many flights, but leaving things outside is asking for trouble re damage from rain/theft etc.

thats bullshit. They have to take the pallet away with them anyway, by law. They are just lazy moneygrubbing bastards.

I'm sure they'll deliver it to the hallway. That's the worst I've known any driver do. Who would leave a heavily pregnant woman with her nursery furniture dumped on the pavement? No one I hope.

That's just rubbish. I'd not buy from them / cancel the order.
I've never had anyone leave stuff outside. Some companies will leave in the hallway rather than deliver to room, but never outside. Ridiculous!

I certainly wouldn't be bunging them £20 - can you imagine how that would add up over the course of a day or week ?!!