To expect a delivery driver to deliver in to the house.

[RedCountryRoads]

So I'm having some furniture delivered on Monday. The delivery driver isn't "insured" to bring the furniture in to the house. Not even the bedroom, just inside away from the elements so will be leaving it on a pallet for me to do with what I wish.
I don't even know if the pallet will be dumped on the roadside or it will make it to the drive.

Not the end of the world to me normally as I would happily rip the pallet apart and shift each bit of furniture separately but I'm 39 weeks pregnant and this is the Nursery furniture that I've been waiting 3 months for so don't really want to be lugging heavy things.

My family don't live close to help me and I've just moved so I don't know the neighbours to ask for help.
The company said they are happy to deliver on a Saturday so my DH can be there for a £100 charge which they reduced to £50 when I got a bit upset.

So AIBU to expect that a delivery driver should deliver in to the house? Especially as it is a baby company so should expect a pregnant woman to be waiting for the delivery.

[Virgolia]

Loads of delivery companies won't do this and can't do it.

[kinkymouse]

Funnily enough I have just had an email confirming delivery of a fridge freezer from bhs and when I booked it I read that kitchen appliances will be delivered into any room downstairs with packaging taken away, great. However just read the teeny weeny print that excludes American fridge freezers which will be delivered to front door or garage. How I'm getting in or out with an American fridge at me front door on Friday will be fun.

[BoffinMum]

Is it not illegal just to leave deliveries by the road??

[BoffinMum]

And what is their reasonable adjustment for disabled people?

[Quangle]

yes name and shame. Don't care if it is in their Ts and Cs - it's not customer service and actually it's not delivery. Delivering something to the pavement is not delivering to my house.

I have had this - refusal to lift items off a pallet over the threshold into my house. Which in my view is not delivery. If they need to get different insurance, then they should go and do it.

I've had Sainsbury's refuse to deliver my shopping to my kitchen (downstairs) when I was thigh to ankle in bandages post an operation on my leg. Not impressed. I think they've revised their insurance since as I haven't had the same nonsense from them recently.

[Brettbrains]

I had a delivery of ceramic tiles yesterday. The driver had a little electric hand controlled fork lift truck and used this to offload my tiles.

He drove it 6 feet onto the entrance of my drive and then stopped. This blocked the entrance to my drive.

I knew that it was a "kerbside" delivery, so I was not expecting him to do much more, but I asked very politely if he could steer his little truck an extra 20 feet up the drive towards the garage door. He refused for two reasons:

a) I have not been paid to do this

b) I am not insured to go on private property

I have heard of this "elf and safety" approach before, but never come across it in person.

It would have taken him zero effort and about one minute of his time to drop the tiles by my garage door.

As it was I had to move 11 packs, each of 25 kg, myself, which was far from easy.

Is it really the case that his insurance policy does not cover him for this (whereas obviously it does cover him to drive his little truck on the public road and onto the first 6 feet of my property)? And in any event, what was he worried out doing that would need insurance cover?

[GertrudePerkinsPaperyThing]

I would probably pay the £50 Saturday delivery if I could afford it, and just not shop with them again.

I did recently pay £12 for a similar service with a cabinet - taking it into the named room on a named day - but they left it in all its packaging still.

[billyt]

ZOMBIE THREAD

Jeez, I expect the OP has had her baby and furniture by now

[HowDareYouStealThatCar]

Zombie thread from 7 years ago!!!

[SpinachIsAGatewayDrug]

It sounds like a rubbish service but most furniture retailers are very clear/explicit about their delivery terms and these are available before you purchase so it also sounds a bit like you didn't check this company would deliver in a way you need?

It really is always worth checking delivery terms of bulky items before choosing who to buy from. In future, give these guys a wide berth when ordering anything else. Choose someone who has a better quality of offering.

Do also ask your neighbours. I'd happily help a pregnant neighbour by lifting something heavy inside the house - assuming I could

[senorafridgidaire]

I've had this with Ikea (although a few years ago). I lived on my own at the time in a 3rd floor flat, and ended up opening the boxes on the doorstep and making 7 million trips up and down 3 flights of stairs with all the bits!

[SpinachIsAGatewayDrug]

@HowDareYouStealThatCar

Zombie thread from 7 years ago!!!

Doh!!!

[chitchatchatter]

Lots of companies do this, it’s in the terms and conditions. I always check now as I got caught out before and now only buy from those who deliver to my ‘room of choice’. It’s important to me as I live in a town house!

[chitchatchatter]

Ohhhhhh…… just realised it’s a zombie thread…..

[LettertoHermoine]

Wow, that sounds very unreasonable. I have never bought furniture that wasn't brought into the house!

[ImUninsultable]

@Brettbrains

This thread is from 2014. Why would you post on this to tell a story about some tiles being delivered?
I'm pretty sure the OP has long forgotten the nursery furniture delivery.

[KrispyKremeDream]

I used to work for a pallet distributor and this is common. Usually it's just one guy delivering on his own and wheeling the pallet with a pump truck. You can't really expect a single person to lump a washing machine upstairs, especially with the average driver pushing 60yo nowadays.

If they're delivering inside the driver will have a driver's mate and you'll probably pay more for the delivery. Can't get champagne on a beer budget!

[slashlover]

It shows how many people don't read a thread with even a small number of posts. I realised it was a zombie when a PP mentioned getting a delivery from BHS.

[123tigger]

wish we paid more for delivery of furniture into the correct room. As they delivered it to the garage. Thought it be easy to move but it was rather heavy. We managed to move it but only just. Now have a dint in the freezer in the garage. Now make sure that we order something to the right room now. Just pay extra.

[neededafart]

How on earth do people find these Zombie threads in the first place.

Genuine question.

[user1497207191]

Before we order anything these days, we ask about delivery etc. Got caught out too many times in the past. If they won't bring it into the room, they don't get our order. Simples.

[user1497207191]

@KrispyKremeDream

I used to work for a pallet distributor and this is common. Usually it's just one guy delivering on his own and wheeling the pallet with a pump truck. You can't really expect a single person to lump a washing machine upstairs, especially with the average driver pushing 60yo nowadays.

If they're delivering inside the driver will have a driver's mate and you'll probably pay more for the delivery. Can't get champagne on a beer budget!

A single driver is, of course, a valid reason. But we had cases where there were two people in the truck, and one guy stayed there whilst the other would only bring it on the trolley to the door. That's just profiteering if they want to charge extra for the other guy to get out of the cab and help carry it in the house. It doesn't cost the company anymore for the second guy to get off his backside, does it? That's why we always ask before ordering, as they'll often relent and discount the "delivery to room" option if they think they're going to lose the order!

[LovelyLovelyWarmCoffee]

I would expect at least «front door delivery» ie they stand outside at your door and put the parcel on the floor inside.

[nancy75]

@billyt

ZOMBIE THREAD

Jeez, I expect the OP has had her baby and furniture by now

The baby will be long grown out of the cot & in school by now 😂