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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To expect "guaranteed delivery" to mean what it says?

43 replies

Jinsei · 18/12/2013 23:24

On Saturday, I ordered several items on the Internet. These items were gifts that I needed for Thursday and Friday this week.

Initially I was intending to get the gifts on Amazon. I have amazon prime, so generally get things within a day or two of ordering. However, I happened to find some gifts that I liked on another site, and noted that they had a "next day guaranteed delivery" service for a slightly higher charge.

On closer examination, it became clear that if I ordered on the Saturday, the delivery would only be guaranteed for Tuesday, but that was ok because I needed the gifts on Thursday. So I placed my order, paid the premium for next day delivery and DH hung around all day yesterday waiting for the stuff to arrive.

It didn't turn up, so I spent hours this morning trying to contact the company, but they weren't answering their phone and I kept getting a message to ring back between 9am and 5pm - I started trying to contact them at 10am!

Eventually I got hold of someone who informed me that there had been an error over the weekend, and the products should not have been offered for next day delivery at all. He couldn't tell me when my items would arrive, but apparently it was all ok because he would refund me the difference in postage!

I would never have bought the bloody goods if they hadn't promised me a guaranteed delivery date, but what annoyed me more was that they had apparently discovered on Monday that there had been a problem with their website over the weekend, but they had not bothered to contact me to say that they were unable to honour the agreement.

If they had at least let me know on Monday, I could have ordered something else on Amazon, but instead I've ended up having to go and buy crappy gifts from the supermarket as that's the only place that was open.

AIBU to think that they should have at least contacted me to say that they couldn't honour the so-called "guaranteed" delivery?

OP posts:
lessonsintightropes · 18/12/2013 23:27

I've had the same thing with a company called Prezzybox. They use Hermes which is an absolutely appalling courier and it has put me off using the original shop again, despite apologetic staff (issue still unresolved).

OvO · 18/12/2013 23:31

Amazon aren't much better at the moment. Recent purchase took 5 days and I have Prime too.

But YANBU.

Original poster
Jinsei · 18/12/2013 23:32

Sorry you've had the same problem, lessons. As far as I understand, the issue isn't with the courier in my case. In fact, what they're telling me is that they can't send these particular goods by courier at all, even though that's what they offered me and that's what I paid for. The stuff will apparently have to be sent through Royal Mail instead.

OP posts:
Original poster
Jinsei · 18/12/2013 23:35

Really ovo? I've ordered loads of stuff off amazon recently, and it's all turned up the next day - I find them really reliable. They even emailed me the other day to say that my delivery would arrive after 6pm due to a delay, but it still got there the day after I'd ordered it! Maybe I've just been lucky?!

OP posts:
TheMaw · 18/12/2013 23:49

I've got amazon prime and it's rubbish, they've extended it three times in two months because stuff that's been guaranteed next day hasn't shown up.

OvO · 18/12/2013 23:52

Or I'm just unlucky? Xmas Grin

Most of my stuff lately is taking 3-4 days with Prime. I've had to send several Where's My Stuff e-mails in the past 2 weeks. Twice they've had to send out another item.

I don't live in the middle of no-where! I'm on the outskirts of Edinburgh so don't know what the reasons for lateness are. Only DPD have managed to deliver on time.

demisemiquaver · 19/12/2013 00:11

YOU SHOULD ALL GO TO SHOPS THAT EMPLOY MORE FOLK WITH BETTER WORK CONDITIONS INSTEAD OF ADDING TO UNEMPLOYMENT FOR THE SAKE OF SAVING A FEW POUNDS TO BUY YET MORE TAT

demisemiquaver · 19/12/2013 00:12

MAYBE YOU SHOULD TRY WORKING FOR AMAZON YOURSEL;VES

OvO · 19/12/2013 00:15

MAYBE YOU SHOULD TURN OFF CAPS LOCK.

TheNightIsDark · 19/12/2013 00:17

WHY IS EVERYBODY SHOUTING?

lessonsintightropes · 19/12/2013 00:18

^^ laughing at OvO's brilliant response!

OvO · 19/12/2013 00:18

SPEAK UP, THENIGHT, I CANT HEAR YOU.

TheNightIsDark · 19/12/2013 00:20

I SAID WHY IS EVERYBODY SHOUTING? IM TRYING TO GET SOME BLOODY SLEEP!

That was not easy on iPhone Hmm

cls77 · 19/12/2013 00:22

I work 50hrs a week so please tell me WHEN THE HECK AM I SUPPOSED TO GO TO THE SHOPS TO BUY THESE ITEMS?!!!

got a headache now!

lessonsintightropes · 19/12/2013 00:22

I THINK THE SOUND IS BEING MUFFLED BY AMAZON ELVES WHO WANT TO GET SOME REST.

cls77 · 19/12/2013 00:23

the night

You know about the double click option on the caps arrow I take it?!!

TheNightIsDark · 19/12/2013 00:23

THE SHOPS LUV. PROPER SHOPS THAT SHUT AT 5, HAVE NO STOCK AND WHERE YOU CANT BLARDY PARK.

TheNightIsDark · 19/12/2013 00:24

I did not know. I've had an iPhone for 3 years Blush

OvO · 19/12/2013 00:25

SLEEP? DONT YOU KNOW THERES PEOPLE OUT THERE WITH INSOMNIA AND YOU DARE TO POST ABOUT SLEEP?

Tsk.

I'm laughing because I'm reading all your posts in a Brian Blessed voice. Xmas Grin

HandsOffMyGazBaz · 19/12/2013 00:25

I don't need to go to work for amazon. . I DO work for amazon .Grin.They need someone to answer the emails about tax that people with too much free time send..

So chomp on that dear.

lessonsintightropes · 19/12/2013 00:26

Xmas Grin at Brian Blessed.

This is going to look a bit surreal in the morning, isn't it?

TheNightIsDark · 19/12/2013 00:27

I was writing in the voice of Brian Blessed Grin

I haven't got to sleep before 2am this week because I've been buying things from the internet

OvO · 19/12/2013 00:29

We shouldn't be allowed to post at this time of night. Xmas Grin. Or there should be a pop up asking if we're really sure we want to press post!

TheNightIsDark · 19/12/2013 00:31

I've been having lots of fun posting this week. Some utter crackpots have been on Grin

Sometimes I get tempted to reply in various languages. Christmas has messed with my brain.

OvO · 19/12/2013 00:33

Ik wou dat ik kon kerst kwalijk, mijn brein is gewoon altijd zo

What, like that? If it translates to gibberish you can blame google! Grin

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