On Saturday, I ordered several items on the Internet. These items were gifts that I needed for Thursday and Friday this week.
Initially I was intending to get the gifts on Amazon. I have amazon prime, so generally get things within a day or two of ordering. However, I happened to find some gifts that I liked on another site, and noted that they had a "next day guaranteed delivery" service for a slightly higher charge.
On closer examination, it became clear that if I ordered on the Saturday, the delivery would only be guaranteed for Tuesday, but that was ok because I needed the gifts on Thursday. So I placed my order, paid the premium for next day delivery and DH hung around all day yesterday waiting for the stuff to arrive.
It didn't turn up, so I spent hours this morning trying to contact the company, but they weren't answering their phone and I kept getting a message to ring back between 9am and 5pm - I started trying to contact them at 10am!
Eventually I got hold of someone who informed me that there had been an error over the weekend, and the products should not have been offered for next day delivery at all. He couldn't tell me when my items would arrive, but apparently it was all ok because he would refund me the difference in postage!
I would never have bought the bloody goods if they hadn't promised me a guaranteed delivery date, but what annoyed me more was that they had apparently discovered on Monday that there had been a problem with their website over the weekend, but they had not bothered to contact me to say that they were unable to honour the agreement.
If they had at least let me know on Monday, I could have ordered something else on Amazon, but instead I've ended up having to go and buy crappy gifts from the supermarket as that's the only place that was open.
AIBU to think that they should have at least contacted me to say that they couldn't honour the so-called "guaranteed" delivery?