Problems with online seller

[Gracie123]

I bought some CDs for my son for Christmas on amazon and they've just arrived.

I ordered four from the same person, and three out of the four are not what I asked for. I actually don't mind too much, they're from the same series and he'll enjoy them anyway, except that two of them are the same.

I contacted the seller explaining that I don't mind keeping three of them, but I'd like the fourth exchanged for one of the titles I actually ordered.

They've written back saying that they don't do exchanges, but if I return the CD by recorded delivery at my own expense they would be willing to give me a partial refund minus delivery.

AIBU to think that's really unfair? Especially since I've been so easy going about the mess up with the titles.

It's not what you ordered, so you have a right to ask for an exchange. Contact Amazon if he/she becomes a problem.

How do I contact amazon, rather than just the seller?

I'm a bit dim at stuff like this

Have a read of www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571 this

Oops this

And bear in mind you can leave feedback for each one individually. You can change it later on Amazon too, so leave bad feedback and then if/when they sort it out you can decide if they deserve better and change it if you want. I've found sellers are much more helpful with bad fb in the offing sometimes. Of course, if they've just set up for Christmas to rip people off, that won't help :-S

Thanks ladies. I'm going to have a read through now, but think I'll post negative feedback straight away if it's possible to change it anyway.

Thanks ladies. Once the negative feedback was up, they quickly refunded the entire order and apologised for any inconvenience