i am feeling so angry. I will explain this as briefly as possible.
We have restrictions in our Sainsburys car park which is that you are allowed to park for two hours and not return within two hours. Fine.
I do my shop on Thurs, arrive just before 10am and leave 11am. I have my receipt to substantiate this.
I then drive to another supermarket of which I also have a receipt that shows I left there at 11.30am.
I go home, unpack and collect my son from Grammar sch at 1.15pm. It is a 20 min drive away. He then asks if he can pop in to get some stationary bits so I return to the carpark around 2pm after popping home.
Later I find I have been given ticket saying I have parked from 10.15 until 2.10.
Clearly this is not the case so I took myself down to Sainburys with the receipts and explained that I could collaborate my whereabouts and was out of the carpark longer than 2 hours. I am asked by the duty manager to return on Monday as he can't cancel the ticket but the store manager can at his discretion. So back I go this morning only to experience the worst customer service ever.
I was basically made to feel like a liar because he questioned my whereabouts for 10 mins, in an itinerary fashion, and then told me he didn't have the authority to overturn this ticket. He was surly and obnoxious. I rang customer careline when I got home to log a complaint and they told me that he could have recinded this ticket as it was indeed at his discretion. I am not a liar and feel very strongly about how I was mistreated. I said they should look on their CCTV if they wanted to see exactly when I came and left and they would find it to be as I said. I said if the matter wasn't resolved I and my immmediate family would never shop there again. At this point he turned and said that that was up to me!
The liar in this case was the Store Manager.
The person I spoke on the phone asked me what I wanted and I said an apology and the ticket recinded. She then said that 'I have apologised'! I was so shocked I just told her that I would be putting all my concerns in writing and took her name. They don't like that do they?She asked me why I wanted her name and I then had to explain that I still wasn't satisfied with the level of customer care etc. We spend about £6,000 a year in this shop.
WIBU in never shopping at Sainsburys again? I actually feel intimidated because this store manager made a real scene of the situation and belittled me. Anyone else experienced anything like this?