Name and praise companies and businesses with excellent customer service

[BrezhnevsLuxuriantEyebrows]

Following on from the thread about appalling experiences with companies that people would never use again for various reasons, I'd like to put a positive spin on it and 'name and praise' companies that DO care very much about their customers, deliver top quality service and take ownership of problems when they do arise and actually fix them; and thus deserve to be 'exposed' in a very positive way to others who may or may not wish to give them a try.

If you've been really impressed by a company that you feel values your custom - whether a big company, a small one or even just a local business to you that you believe deserves credit, feel free to share it here.

Needless to say, this is intended for wholly unconnected third-party customers - not for the businesses themselves or their associates/connected parties to advertise and blow their own trumpets!!

We are renovating a 1920’s house from top to bottom so am project managing most of the work myself. We needed to instal more loft insulation so after looking at the website I called Rockwool to make sure I was buying the right thing.
I spoke to a lovely lady on the phone who explained everything really clearly and then sent the report I needed to say how thick the insulation needed to be. She took the time to talk me through the installation of it, reassuring us that we could do it ourselves if necessary.
It was lovely to pick up the phone and speak to a human who knew what they were talking about and could explain in simple terms. She had loads of patience as I feel sure I must have asked the same question over and over to be sure. Very impressed.

Surprised to not see Lakeland mentioned so far. I've found the staff in store always courteous, knowledgeable and helpful, and their call centre customer service staff very good.

Ah yes a belter-and not mentioned!

Forest Holidays.

Great staff at check in, smooth process, high level quality of cleanliness in the cabin. I had an issue (not related to the accommodation , my car broke down when we checked out and we were miles from home) and the staff were so kind and reassuring and gave me practical help. To me , they went above and beyond when they didnt need to.