M&S thank you e-card email - is it genuine?

[Brownbearwhitebear]

I've had a mail saying M&S will be sending an e-card to apologise for the problems with orders after their cyber hack incident. Has anyone else received this? I can see why they might be trying to entice shoppers back and restore some goodwill but I can equally see how it could be a scam!

I had one too. The link takes you back to the genuine M&S site, so looks ok to me.

Yes, mine is on my account now, ready to spend.

I haven't had an email about this, despite being a loyal customer! Is it on for people with a Sparks card?

I havent opened mine in case its a scam. You'd think they'd put out a press announcement or something.

I think it might be those that had orders cancelled, I haven't received one, my order just before the incident did arrive ok

They sent an email a few days before saying they were going to send it as an apology for cancelling my email. It’s on my account online to use, so it’s genuine yes.

I’ve just used mine, it’s genuine. I don’t have a Sparks card, it’s an apology gift for having to cancel an online order during their recent problems.

Thanks, that makes sense! I wanted to order from them just after the cyber attack but changed my order to JL so I guess I didn't really miss out (except that DD prefers the M&S leggings to the JL ones!)

Thank you all, I'm way too suspicious now! How much is the voucher for? I wonder if everyone gets the same 🤔

That's what I was wondering too @Brownbearwhitebear , I haven't done any more than read the email just now. It did say it was because they cancelled my order.

This whole thing must have cost them an absolute fortune.

I feel for them too and I've really missed shopping there - I pass a foodhall on my way to/from work so I use the click and collect a lot - will be glad when it's back up and running.

I did an online order yesterday and it went through ok

Oh yes I think it's just click and collect that's not back yet

Yes it’s genuine. £5 voucher now saved to my account ready to spend.

It did mention in the email that I had a click and collect order at the time of the incident. Correct, but I had no problem collecting it. They seemed to insinuate it was a thank you for this.

Better than nothing!

Its worth noting when something like this happens scammers will be quick to jump on it a duplicate the genuine e-mail. So be careful and double check the links take you to the real M&S Page

I got a £10 voucher because they cancelled my on line order .

I recieved an email too but I think it's highly suspicious. When M&S have emailed me in the past they have used my name in the email. No name was included which is a surefire way to spot a scam. Please be aware and don't click anything in any emails sent after this one.

It’s a fiver, don’t get too excited, but it is genuine.

I got one and it said it was because I'd had an order cancelled (actually it was two!). So no, I don't think everyone is getting it, just people who had paid for items and were waiting for delivery when the cyber attack happened.

Mine is for £10.

I never follow email links if I can help it - much too easy to be scammed. But if you log in to your m and s account directly you can see if you got one.

Yeah it is. I messaged them on messenger. It’s for cancelling a previous order during the cyber attack.

Hi FS, thanks for contacting us. Rest assured this is a genuine email. It's a thank you from us for your continued support during the Cyber Incident as your order was cancelled. The emails will be sent from [email protected] 😊 - Chloe

Boo only a fiver but better than nothing!

I wonder if i'll get one to say sorry for the insane level of spam emails that I now appear to be receiving since their hack....

Gosh I thought it was a scam. If you click on the reply email address it does not look like a real address and my email account gives me a warning