I was in Morrisons earlier for just a few things. When I put them through the self checkout I noticed that the price was wrong for three items so I pressed the button for assistance. The assistant first said that the shelf price I saw was only for more card holders, but I informed her that this wasn't the case, that instead the actual regular shelf tickets were different. So she then said that if I went to the shelves in question, photographed the tickets and came back to the checkout with them, she would put them through for the price on my photos. I decided not to do this and just asked her to clear them from my shop.
But, it's taking the piss isn't it? Not her - she's just doing her job and I get that she can't leave the self checkout area. But the policy in general is taking the piss. For one, they need to be keeping their shelf tickets up to date. For two, when there's a discrepancy they need to have a proper procedure in place for resolving it. Customers already have to find their own stuff, scan their own stuff, pack their own stuff, bring their own bags - now we have to go take photos of shelf tickets as we go, too? It's all bullshit.