Morrisons - piss taking bastards

[HauntedBungalow]

I was in Morrisons earlier for just a few things. When I put them through the self checkout I noticed that the price was wrong for three items so I pressed the button for assistance. The assistant first said that the shelf price I saw was only for more card holders, but I informed her that this wasn't the case, that instead the actual regular shelf tickets were different. So she then said that if I went to the shelves in question, photographed the tickets and came back to the checkout with them, she would put them through for the price on my photos. I decided not to do this and just asked her to clear them from my shop.

But, it's taking the piss isn't it? Not her - she's just doing her job and I get that she can't leave the self checkout area. But the policy in general is taking the piss. For one, they need to be keeping their shelf tickets up to date. For two, when there's a discrepancy they need to have a proper procedure in place for resolving it. Customers already have to find their own stuff, scan their own stuff, pack their own stuff, bring their own bags - now we have to go take photos of shelf tickets as we go, too? It's all bullshit.

This happened in Tesco a few years ago. I bought a bottle of gin along with a few other items. It was my favourite gin, normally too expensive but the shelf price was great so I bought a bottle. Unpacked the shopping at home, checked the receipt to see that I'd been charged full price. Phoned customer services who couldn't find the item on their system so said go back to the shop. Went back to the shop to their customer service desk, they basically accused me of lying. I was so pissed off. I got it refunded and left the beautiful gin with them. Before I left I went back to the shelf and saw, with my own eyes, the price I saw was correct and Tesco was wrong.
I hate Tesco with a passion, this was the final straw that broke the camel's back and I have rarely set foot in a Tesco since.

Asda do this all the time, never update the price tickets. They usually go back for you and check and come and change the price manually.

The paper ticket under items seems very outdated now doesn’t it.

To be clear I'm not criticizing the assistant.

I'm criticizing whoever designed Morrisons systems that have got us to the stage where nobody knows how much items cost and it is apparently not possible to find out. This is basic stuff. You go into a shop, you get a price, you buy for that price. Everything else is peripheral. If a shop can't facilitate that, it's failing at a fundamental level.

OP hadn’t paid for it so they don’t have to give it to the customer for a different price.

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-is-advertised-at-the-wrong-price/

Yes customers are an absolute pain really.

It’s failing because they are not employing enough people on shift to cover the workload. When you have promo change there’s hundreds of labels and because they are rushing things get missed. It’s profits over service across all retail these days and that’s why nobody wants to work in the industry.

They are awful for not updating their prices on the shelves. However when it happened to me the staff member radioed another staff member to check the shelf. Saying that it wasn't at the self checkout but the customer service counter.

They ate absolutely terrible at checking the sell/use by dates. Two weeks ago I bought some feta cheese but when I came to eat it the week later it tasted off. Checked the best before and it was Jan 2025 so two months out of date. They have rectified the issue but this isn't the first time I've found out of date stuff on the shelf. They're fucking shite but I only go cos it's convenient.

I worked for Sainsbury’s for years as a student (end of 80s beginning of 90s) and there was a lady whose sole job seemed to be checking prices. She spend all day with a little handheld device, and occasionally would bring things to the till for a price check. She said it was against the law to have the wrong prices showing. Not sure if it was an actual law or a sainsburys thing, but she took it very seriously

Our Morrisons is terrible for prices. It really seems very rundown nowadays

Morrisons are shit tbh. I had several crappy interactions with our local store and eventually stopped shopping there completely during lockdown when I was shielding to care for my terminally ill parent and they cancelled our order at 10.45pm with no explanation or apology.

No they aren't, don't perpetrate that urban myth

Morrisons is particularly bad for this. There are certain things I'll only buy on discount so I'm aware if the price is wrong. It happens all the time. I'd be quite happy to photograph the price and return to the checkout but they never offer this option.

I always make them remove the item as I won't pay for their error.

Oh, for an eye roll emoji

Ours is horrible - it's relatively new but smells bad, has leaky fridges, gaps on the shelves and isn't even cheap!
Morrisons need to sort themselves out - the staff are lovely but there's not enough of them!

But surely you wasted even more time by having to go and do your shopping all over again somewhere else 🤔

I used to do this as a Saturday job in the 90s at Sainsbury’s. It would take 2 of us the whole day to change the labels. We always had to make sure that the cheaper price was showing when we changed the price so that no one would get over charged.

Supermarkets all seem under staffed these days, with Morrisons being the worst. They quite regularly have no staff member at all at the self scans in the morning, which is a pain in the arse, as lots of their items don’t seem to scan correctly

Morrisons is my local supermarket and every week I have a discrepancy. This weekend just gone was the more points booster. Bought several items from the schar GF range (as I regularly do) as its one of the points booster for the month. On the screen it says all schar products included but it only registered 1. It's taken me 4 days of chasing morrisons online to rectify it. They are absolutely useless.

It's not that big a deal.
Yes, she can't leave the area and yes she could call for a colleague but it's quicker for you to go than for the self service host to wait for another colleague to arrive, send that colleague off on the hunt for the queried price and then wait for said colleague to come back agin. Unless there happens to be a spare colleague hanging around self service which is unlikely.

That's a different thing though. They don't have to sell it at the price marked, as it's merely an "invitation to treat", not a contract. If you want to make a formal complaint about misleading pricing, that's something to complain to your local council's trading standards about. You have no legal right to force a shop to sell you something at a particular price, even if marked as such.

No they don’t. We usually honour it, but if it’s a huge price difference I wouldn’t

🙄 <<<<<here ya go

OP - sorry but your thread title made me laugh!
I had a similar experience in Boots lately. I realise there are staffing issues but to just put the onus on the customer is terrible. I can understand not letting staff leave the self service area - people would complain about that too. But they cold have a headpiece and a “runner” system like they have had in US stores for years now.

I work in a supermarket and word is coming down that we are all about to move to electronic pricing, where there won't be tickets on the shelf edge any more. It will be like the signs above train seats telling you whether the seat is reserved or not. This should help sort out the out of date SELs. It won't help with customers reading the wrong price or SEL description though (where they THINK the price applies to 1litre but it clearly says 70 cl or some such).

Mind you, they've been promising to fix my doors for the last six months, so I don't think they're going to hurry, but this will help the pricing updates and clarity of pricing.

Or worse when they advertise the cheaper price (looking at you Sainsbury’s) then you get to the till and it’s not that price it’s the original over priced amount ie £7.50 the other day for a jar of instant coffee. So annoying haven’t got time for it

It was available you just chose not to go and look at it

odds are you were wrong tbh

You want cheaper food? This is the ‘price’ you pay for that
see what I did there?🤣