Is anyone having issues with Evri atm?

[Postapocalypticcowgirl]

Just after Christmas, I ordered some makeup online (about £80 worth, so not cheap). It's being delivered via Evri. On new year's eve, I got a notification saying my parcel delivery would be delayed. And it's still with Evri a week later.

I'm just wondering if anyone has had a similar issue and how they resolved it. Evri's website only takes me to an online chatbot. I'm also worried about the state the makeup will be in when it arrives!

The foundation in the order is my favourite but the fact they only deliver to my address using Evri really puts me off using them - in the past I've also had packages delivered to a different address (not clear where from the photos) and arrived damaged. The makeup company will always replace but it's very annoying.

I’ve ordered a dress for a work trip that I leave for tomorrow and it’s still not arrived. It’s so annoying isn’t it as it’s like you can’t do anything despite having paid for a product…

Yes they have my parcel ordered on 30th Dec from Superdrug as delayed, i know they must have lost it as a second parcel from Superdrug ordered on 4th Jan came on the 5th, not even next day delivery paid. All you can really do is contact the people you ordered from as there seems no way of contacting Evri other than the useless bot. Superdrug have asked me to wait the full delivery time of 5 to 6 working days then contact them again which pisses me off as well. Good luck its a right pain isn't it.

Yeah, I think I'll contact the people I ordered from- I think since I ordered it the full delivery time has probably passed, although maybe not with bank holidays etc. I know they'll replace the parcel, but it's very annoying!

Most people who use every Black Friday and leading up to Christmas have likely avoided anyone who uses Evri as they are shocking at delivering. Takes weeks for next day delivery

They lost my fancy eyeshadow pallette before Christmas and the company sent me out another one. I don't know how they can loose it though. Is there just a pile of boxes somewhere?

Yep. Delivered a package to me that had two different addresses on it (one mine, one random) and an order inside that definitely isn't mine. They have no idea where my order is.

I know they can be bad, but the order delayed and then just not delivering is new, isn't it?

Why do companies still have Evri as their only delivery option?

Yup, parcel ordered 10th December still languishing in their 'hub'. Chat bot atrocious. I reordered with same company, they then used DPD, it was here the next day

Yes is there a mega warehouse with all our stuff just lying there being eaten by mice?

I had no issues before Christmas (unlike with royal mail) but I ordered a sim card and it was due last Tuesday and its currently 'delayed' no updates

Yes ordered urban decay palette from Debenhams in 27th dec, had one email to say it was at the Evri depot & nothing since!
So I emailed Evri and received a reply from the customer service at the local depot on Friday saying they were chasing it up. So will see what happens. I may contact Debenhams too.

Yes. Parcel ordered a couple of weeks before Christmas. Last update on 24th saying it was delayed. Heard nothing since.

They are terrible- updates are non existent

yes, they said they couldn’t deliver my parcel due to a road accident and no more updates 5 days later

I’m complaining to the store I purchased from since it is their responsibility to deliver the goods - their choice of courier is not my liability

I did a return through Evri for Next on 29th. They still don't seem to have received it

The delivery drivers in my local area went above and beyond before Xmas. Chaos with evri depots and lack of staff but the individual drivers posted on our local Facebook page and arranged a collection point in town and took the several hundred delayed parcels to a single location on Xmas eve so people could collect
gifts in time as they couldn't get the deliveries caught up with so few drivers.

They have DPs Christmas slippers ordered from Next on the 12th of December! I was however greatful that they brought the parcels from the toy shops in time for Christmas as they were ordered the same time. I really did worry the kids would have nothing this year

Yep mine was marked as delayed on 31st December and still hasn’t moved since then.

I got sent an email saying that they’d tried to deliver to my nominated shop but that it was shut. This shop is open 8am-11pm every day. They sent a picture as ‘proof’ that they’d tried to deliver, but the picture was just of the battered parcel and just enough background to see it wasn’t outside the shop.

Evri are arseholes.

Oh this is interesting. I guess they've taken on more business than they could manage before Christmas and are dealing with a backlog?

Definitely slower than royal mail ATM by the way. I ordered something to be delivered by royal mail second class and that came within 3 working days!

Evri is just Hermes rebranded, new name same old service unfortunately.

Message this morning my parcel is delayed.

I bought something off eBay on 25th Nov, was marked as posted 28 Nov and showing despatched with Evri due by 7 Dec. Eventually I requested ebay refund which I received 23rd Dec. Yesterday I received the item from Evri! eBay still showing as despatched not delivered. Was only a £7.99 item from a large eBay shop.

I had a delivery today, Evri had had the parcel at their depot since 21st December.
The Royal Mail strikes have caused huge backlogs. I’ve never had an issue with Evri ever before!

Another delivery I’m waiting for has been in their depot since last Tuesday.

Are you in the Manchester area? An Evri warehouse in Stockport had a major raid last week with lots stolen. The police seem to have retrieved quite a lot though and apprehended suspects. Doesn't explain why some things have been languishing in warehouses since December though...