We sent to DH Granny one Christmas, visited her some 3 days later and I was beyond disappointed with them, the majority were already on their way out and wilting.
Credit to M and S, I took a photo and contacted them and they did send a second bunch which were perfect, so outstanding customer service, however, had we not visited her then we would never have known and depending on your recipient they won't always tell you if they aren't up to par.
I've received Bloom and Wild ones before, and they are wonderful, highly recommend. Always received the letterbox ones, but I believe they also do hand tied bouquets too.
When you open the box, they are wrapped and tied in a bow, you get a lovely card with a personalised message, and a little booklet talking you through the flowers in your bouquet and suggesting how to place them in your vase, and how much to cut off stems, etc. So they still feel really special.
Failing that, local florist.