Hairdresser has dyed my hair completely the wrong colour. Will they be able to fix it and should I have to pay full price

[hairdoooont]

I've been going to the same hairdresser salon for years, very nice, friendly staff.

I have the same colour every time, whatever it is is described in my notes they just look it up on the system.

Today instead of a coppery brown I've come hope with almost jet black hair. It's very close to my natural colour and I now look very like my estranged mother so I absolutely despise it

They've asked me to come back in later to have a look at it. I asked if it's likely to be fixable but they couldn't say over the phone.

They were lovely and I'm not cross or anything but a bit peeved that I've had to sit in a mask for 90 minutes only for it to need to be repeated.

I've no experience of these things so not sure I should be paying full price? It was 91 quid and it's not what I asked for at all.

I love the dark too, but that's irrelevant (especially considering your reason why you don't like it) and if it's not what was asked for then you are absolutely being reasonable for them to sort it out.

Is there a chance they won't be able to put it right?

I cannot put into words how much I loathe it. I now look in the mirror and see my mother, I would rather cut it all off than keep it.

I agree that you shouldn't have to pay for something you didn't ask for / want, but be careful of any remedy. Depending on what kind of colour was used, they may need to strip it and re-colour. Stripping is awful for your hair. Mine went like chewing gum and disintegrated at 2 inches long! If it's not a permanent colour, you may be told to wash a lot with dandruff shampoo / fairy liquid, but you'll need a decent conditioner / mask, too. Bottom line, you can't "colour" hair lighter, you have to bleach it.

I think you might have to prepare yourself that there's a small change that it won't be restored to it's former glory, it looks very dark, they must have cocked up mixing the colour. I can completely understand why you're upset.

**small chance

Thanks Danny.

Presumably whatever they usually do to it involves some sort of bleaching as my natural hair is this dark, so they must have been lightening it to get the colour all along?

Yes that’s a noticeable difference. I don’t know about how to change it but I do know that you can’t lighten it using a home dye.
Is it a permanent colour? If yes I’d suggest going back to the hairdresser and letting them sort it out. If not you could keep doing a wash and rinse until it’s faded and then apply a home dye?

I would imagine they can fix it, but it will take time and it should definitely not cost you a penny.
You also are owed an apology.

I can't fathom the idea that you would pay double for THEIR MISTAKE!

I am naturally very dark and alternate between box dye and hairdresser to cover my greys now. I decided mine was overall too dark a couple years ago so they did a ‘bleach bath’ which made all of it lighten. I also sometimes get lowlights put in which also lightens it (or is it highlights?!). Anyway I am easily that dark and it’s not hard at all to lighten.

That's awful. I remember how devastated I was when I went in for one thing and came out with something completely different.

I really hope they can do something with it.

Could they put some lowlights in it to lighten it up rather than re do the whole lot and affect the condition?

You entered into a contract to have your hair dyed. This was done incorrectly and You are entitled to a repeat performance (colour correction) under the Consumer Rights Act 2015

Alternatively, I imagine there could be a delictual professional liability issue here.

As per Hunter v Hanley:

The person is a professional

The victim relied on the person's professional expertise

It is fair, just and reasonable to impose liability

Yes - I imagine there's a base of 20 or 30 vol in there normally. Maybe they forgot that bit and just put colour on! 🙂. Do they usually paint the roots first, then top the rest up with fresh colour after a while?

There will be something they can do, just ask them to give you all the information / risks associated, so you can decide if it's worth it.

I hope they can lighten it without damaging it.

You shouldn't have to pay to have it fixed as it is clearly not the colour you asked for.

Thanks all.

Yes they usually just do roots, haven't had all of it done in ages but thought i should post lockdown.

Just back from hairdresser. They're going to put highlights in to try and lighten it.

They agreed the ends were particularly and surprisingly dark. They suggested washing it out with head and shoulders but I said I'd rather cut it all off than live with such witchy hair.

It is not witchy hair lol its nice. I know it's not what you like and I hope they can fix it for you.

It may just be due to the colour being completely washed out of your hair ( due to it being so long between colours) I had the opposite my hair is naturally much lighter than the colour I have done so when they put my usual colour on it was about two shades lighter.
Go back if you're not happy and definitely don't try to fix it yourself!

Errr does Head and Shoulders make hair dye fade!? I hope not, I’ve been using my daughters!

It looks like they've put a purple in rather than red. Btw head and shoulders with vitamin c really does take out a lot of colour, should be able to correct it easily after that

yes i’ve heard that about Head and Shoulders actually - also Johnson’s Baby Shampoo.

Damn it! I will stop using it.

They say it doesn't, but my hairdresser has advised its use before. It may be because I use a lot of toners, and it's clarifying, so it'll remove build-up of toner, products, surfactants etc..

@Nicknacky it might be the one for coloured hair you're using

TheCanyon I will check but I’m pretty sure it’s the ordinary one.